Windows 10 apps or Store not working for some users

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  1. Posts : 2,297
    Windows 10 Pro (64 bit)
       #21

    Whilst the store and app updates have been giving me issues since switching to manual updates rather than auto all is ok. So far. But I had to deal with creating new user accounts too. I have quite a bit of normal software installed but not too many store apps other than the native ones. One commonality is I have nvidia 980ti so I have an nvidia driver but lose track of which version. Nvidia seem to bring out updates every time someone in the world sneezes so I don't bother updating those unless there is a compelling need to do so.

    i wonder if phone users suffer the same grief as desktop users with the store and app updates. I don't really like the store and apps theme transgressing into desktops and it seems MS haven't implemented it too well. Maybe future builds will be better. Sadly I have no pearls of wisdom other than to create new users which is what I did. And taking periodic system images as was already mentioned. It's a total nuisance I know but cannot see how else it can be fixed without being a MS developer with oodles of knowledge. It is pretty lousy and unfortunately powershell fixes are not to be trusted
    Last edited by Scottyboy99; 19 Feb 2016 at 16:51.
      My Computer


  2. Posts : 22
    Windows 10
    Thread Starter
       #22

    Hi,

    The Microsoft forums are full of people who complain "Store not working". Or "Photo app not working".

    http://answers.microsoft.com/en-us/w...f-b46b7fb7fddf (bottom of page 1) is also someone who looked in the registry. That person saw double registrations in the registry.

    Probably that person had first tried the
    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} trick.

    After the Powershell line I also got double registrations in the registry. The new registrations are added but the old ones are not removed with the Powershell line.
    And the result is that it does not work.
    Manually removing in registry is no option as you have to take ownership.

    KoenD
      My Computer


  3. Posts : 1
    Windows 10 Enterprise 64 bit
       #23

    Microsoft acknowledged this bug about a month ago but has not done anything about it yet:

    RE Recent Store Launch Issues - Microsoft Community
      My Computer


  4. Posts : 42,913
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #24

    KoenD said:
    Hi,
    Probably that person had first tried the
    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} trick.

    After the Powershell line I also got double registrations in the registry. The new registrations are added but the old ones are not removed with the Powershell line.
    And the result is that it does not work.
    Manually removing in registry is no option as you have to take ownership.

    KoenD
    As you probably know that Powershell command used to be ok in build 10240, but has failed/breaks apps since build 10580 (November). Normally if the user has no disk image/restore points the long-winded fix is an in-place upgrade installation, which keeps most associations and all programs, reinstating any uninstalled universal apps.

    What seems puzzling is that many have no trouble with app updates/store whilst others do, and the trigger for this is not yet apparent. In your case you have few additional programs installed, which leaves
    - the user
    - settings
    - hardware and drivers
    - factor X (unknown)

    You have multiple users, so unless they were all doing the same thing, it seems unlikely you would see this problem so frequently.

    Have you seen this and worked thru these steps?
    http://www.techcular.com/apps-in-win...ils-to-update/
    (Ok Win 8, but should apply)
    Last edited by dalchina; 20 Feb 2016 at 05:29.
      My Computers


  5. Posts : 22
    Windows 10
    Thread Starter
       #25

    I'll try http://www.techcular.com/apps-in-win...ils-to-update/ monday. I'll post the result.

    Thank you for your posts.
    KoenD
      My Computer


  6. Posts : 2,297
    Windows 10 Pro (64 bit)
       #26

    Well, tonight I noticed in the store there was an app update for mail and calendar. I manually downloaded and the process failed with some error code and how MS are working on it. I then re-scanned manually for updates to apps and it got offered again. I set it install again and this time it worked. BUT for all other users the mail and calendar app both refuse to launch. I despair, these native app updates are a joke. I will see if I have restore point, otherwise it's back to deleting the user accounts yet again and re-creating them just to get thse apps working! Grrrr

    The other users are standard account for my wife and a child account

    EDIT

    So a system restore worked. All back working for all users. I then updated the apps again manually via store. This time no error message, the update downloaded and installed fine. I checked it worked still for all users and it was all ok. So it seems if the app update fails for any reason and needs attempting again, then it will generally install ok and work for that user who is logged in but bugger it up for all other users on the machine. Because I do it manually it is more obvious to me that I'm going to have a problem as I see the error/fail. I guess those who have automatic app updates become aware much later, the App Store probably tries to update the apps automatically, fails, tries again a bit later, maybe it works this time - but of course the app in question is borked for the unfortunate other users because of the initial failure.

    Maybe admin and standard accounts make a difference, I don't know but I am keeping my wife on the standard acc (as she is far from tech savvy) and my son on the child account. Maybe having fast start enabled makes a difference too in that app updates are more likely to fail if using fast start rather than a proper restart/reboot. All complete speculation and I have nowhere near the skill to troubleshoot effectively, but then a user shouldn't have to hand hold Windows 10 like this. It's pretty lame by MS and needs addressing. In the interim every time I see an app update waiting for a native MS app I will create a restore point first before attempting. It's an irritation that's for sure!
    Last edited by Scottyboy99; 20 Feb 2016 at 16:49.
      My Computer


  7. Posts : 22
    Windows 10
    Thread Starter
       #27

    Hi,

    I tried http://www.techcular.com/apps-in-win...ils-to-update/ but that did not have any effect.

    Scottyboy99 wrote: “Maybe admin and standard accounts make a difference”. I have the problem also on computers where everybody is administrator. So I don’t think it has any effect.

    And he wrote:” app updates are more likely to fail if using fast start rather than a proper restart/reboot”. On the youth work all computers have slow start. So that does not help either.

    I also had the Mail update with the failure but without resulting problems. Last week I made some changes to the update task in task manager. After dalchina pointing me to that task.
    • On the bottom of the settings tab of the scheduled task I’ve chosen “Do not start a new instance”.
    • On the bottom of the general tab of the scheduled task I’ve chosen “ Run with highest privileges”.

    I’m now testing if it helps. Don’t know yet. But it is surely not worse.

    Scottyboy99, my app updates are also manual now. First restore point. Then the update. And after the update checking if the updated app still works for everybody on the system. Otherwise return in time. Just like you do. What a hassle!

    And if returning in time fails, even worse: make new users ...

    Everybody, thanks for your posts! I'll keep you updated about my test.

    KoenD
      My Computer


  8. Posts : 2,297
    Windows 10 Pro (64 bit)
       #28

    Thanks KoenD, I'd be interested to hear how your testing works out. I am trying to like Windows 10 but am finding it extremely testing of my patience. If MS want to force store/apps into this 'Hybrid' Windows OS (surely 'apps' should only really be for mobile phones) then they need to get this right. Of course there are other third party apps to replace the native apps but it is extremely annoying to know there are broken apps littering the computer.

    I think there are many people suffering issues but then there are many people who say they see no problem. But I am willing to bet many of these people probably do not have multiple user accounts setup on a single computer and as such would be unlikely to see the problems. Like I say on my own user account, where I initiate the app updates from, they never seem to break - it's only for the poor unfortunate other users and only when an app update doesn't work first time because of some innocuous / cryptic error code given by MS.

    Cheers,
    Wayne
      My Computer


  9. Posts : 5,452
    windows 10 Pro ver 21H2 build 19044.1348
       #29

    To : Scottyboy 99,

    That happens on multiple user accounts only ?
      My Computer


  10. Posts : 42,913
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #30

    davidhk said:
    To : Scottyboy 99,

    That happens on multiple user accounts only ?
    - I've been suspecting there's another set of issues related to multiple users.. there are indications elsewhere. Sinking feeling.. not another Windows 10 apps or Store not working for some users-snap-2016-02-22-16.00.04.jpg
      My Computers


 

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