1.    23 Jan 2016 #1
    Join Date : Jan 2016
    Antwerp
    Posts : 29
    windows 10 64-bit "home"

    Reluctant HP Untility


    Hello,

    Just migrated from Win 7 to Win 10. Several small problems, some just annoying, others more consistent, which get slowly sorted out.

    Most of my programs, even very old ones, survived - some after studious compatibility tweaking. However, there is one that has proven to be extremely difficult. It's a utility accompanying Hewlett Packard printers called "Solution Centre". With it, you can access various properties of the printer (like copying, faxing and quite a decent scanning feature, including OCR and whatnot).

    However, on the migration to Win 10, that utility lost all of its possibilities (except checking the ink levels of the printer). HP admitted so much on their site and pretended one should wait for a specific Win 10 update, then uninstall and reinstall the utility. Asking for help at HP resulted in the same suggestion, with links to the latest install for the utility.

    So far so good - or rather, so far so bad. Because apparently that famous Win update never was released, while uninstalling then reinstalling the utility had no effect at all, except losing even more features (and that after its prehistoric installation procedure). After several complaints at HP, they now hide behind the fact that the warranty of the printer has elapsed - and this while that has of course nothing to do with the printer, but with an incapacity of HP to adapt their programs to Win 10, something which they continue to admit readily.

    So, if anyone was confronted with the same or a similar HP problem, please let me know. I can manage things with the Windows Fax and Scan utility, but still: the scanning capabilities of that "Solution" app were more extensive, to name but one thing.

    Looking forward to a reply...


    haku
      My ComputerSystem Spec
  2.    23 Jan 2016 #2
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,567
    Windows 10 x64 Home Version(1709) Build16299.125

    What model is your printer?
    Also have you used the disc that came with the printer?
    If not then try this
    Uninstall the software
    Then insert the disc and when told connect the printer
    Then go to their site to see if they have updated drivers
      My ComputerSystem Spec
  3.    23 Jan 2016 #3
    Join Date : Nov 2015
    Posts : 4,892
    windows 10 Home threshold2

    Suggestion only :

    1. UN-install your HP printer entirely.
    2. Use this link below and download the current Windows 10 ISO file.
    https://www.microsoft.com/en-us/soft...load/windows10

    3. Follow this simple instructions to do a Repair Install. otherwise know as in-place upgrade install.

    Download the Media Creation Tool and run it.
    Then select
    Create installation media for another PC
    That will begin downloading the ISO file to your computer.
    When download is completed, RIGHT click at the ISO > click Mount > click Setup.exe.
    That will begin installing Windows 10.
    You have the choice of keeping settings, files and apps, or keeping nothing.
    No product key is required.
    Activation will be automatic.


    4. After that, re-install your HP printer.
    See if the Solution Center will work properly this time.
      My ComputerSystem Spec
  4.    23 Jan 2016 #4
    Join Date : Jan 2016
    Antwerp
    Posts : 29
    windows 10 64-bit "home"
    Thread Starter

    Quote Originally Posted by hTconeM9user View Post
    What model is your printer?
    Also have you used the disc that came with the printer?
    If not then try this
    Uninstall the software
    Then insert the disc and when told connect the printer
    Then go to their site to see if they have updated drivers
    Have done all that on instructions from HP - nothing doing!

    Thanks anyway.
      My ComputerSystem Spec
  5.    23 Jan 2016 #5
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,567
    Windows 10 x64 Home Version(1709) Build16299.125

    Are you able to run their trouble shooter or doctor that is installed
    That I believe you can find in the maintenance side

    If you have already done that then I am sorry as run out of ideas
      My ComputerSystem Spec
  6.    23 Jan 2016 #6
    Join Date : Jan 2016
    Antwerp
    Posts : 29
    windows 10 64-bit "home"
    Thread Starter

    Many thanks again. But done that,n too. Actually, I suspect that even HP with their clunky software have given up on this...

    Bye.

    H
      My ComputerSystem Spec

 

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