Windows store black screen


  1. Posts : 550
    Windows 10 Pro x86 and x64 dual boot
       #1

    Windows store black screen


    Just checking all my apps today as I have just done a backup and found windows store not working. I have tried wsreset in an elevated command prompt but no difference.

    Windows store just comes up with a black screen then this, any fix (see screenshot).
    Windows store black screen-store.png
      My Computers


  2. Posts : 5,442
    windows 10 Pro ver 21H2 build 19044.1348
       #2

    Suggestions :

    1. Run system file check to look for corrupt files. It will try to do repair if any found.
    Right click at Start button > click Command Prompt (Admin) > at the flashing prompt, copy/paste this.......
    sfc /scannow

    > press Enter.
    It will take quite sometime.
    When finished, it will give you one of the 3 reports...............(paraphrasing)
    1. No integrity violation.
    2. Found corrupt files and repair successful.
    3. Found corrupt files but unable to repair.

    If the report is #1, your solution lies elsewhere.
    If the report is #2, check if your problems have been resolved.
    If the report is #3, use this method................
    In the same Command Prompt (Admin) windows, copy and paste this command...........

    dism /online /cleanup-image /restorehealth

    > press Enter.
    Again it will take some time.
    When finished, it will give you a report.

    2. If above does not solve the problem, create a new user account with exactly the same privileges.
    The reason is to see if you have a corrupt user account.
    Logon to the new account and see if Windows Store will open.
      My Computer


  3. Posts : 550
    Windows 10 Pro x86 and x64 dual boot
    Thread Starter
       #3

    Sfc found no integrity errors, but it must be a network problem as it just this minute sprang back into life and everything works fast now. Maybe a DDos?
      My Computers


 

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