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  1.    09 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 3
    Windows 10

    Microsoft Store is broken in Windows 10 and I can't fix it


    Hello, I was receiving an error whenever I attempted to install an application via the Microsoft Store after receiving my brand new Surface Book. I found a fix to my specific issue here. The relevant bits are:
    Code:
    As you are unable to install an app from the Windows store, I suggest you to try the below and check if it helps.Method 1: Run WSReset.exe .
    
    
    1. Press Windows+R key to open Run box
    2. Enter wsreset.exe in the Run command and then tap or click OK.
    3. Restart your computer and check.
    If resetting Windows Store cache does not help. Try the below, Method 2: Re-register Windows Store by running the following commands in a CMD window started as Administrator: Follow the below steps.
    1. Open the Start menu, type Windows PowerShell in the search bar.
    2. Right click on the Windows PowerShell and select Run as administrator.
    3. Then enter the chkdsk command
    PowerShell -ExecutionPolicy Unrestricted $manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest


    After running #3 in method 2 the Windows Store wouldn't even start. So based on what I was seeing I tried what was suggested at this link, relevant bits below:
    Code:
    Now, use the Add-AppxPackage command to reinstall the Windows Store. Use the following command:Add-AppxPackage -register "C:\Program Files\WindowsApps\<PackageFullName>" –DisableDevelopmentMode
    That didn't work, and using PowerShell I discovered the following:
    Code:
    PS C:\WINDOWS\system32> Get-AppxLog -ActivityID 09462e3c-4b34-0002-e9a9-4609344bd101
    
    
    Time                      ID           Message
    ----                      --           -------
    1/9/2016 17:19:04         301          The calling process is powershell.exe
    1/9/2016 17:19:04         603          Started deployment Register operation on a package with main parameter:
                                           AppxManifest.xml and Options: 0. See
                                           http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app
                                           deployment issues.
    1/9/2016 17:19:04         10002        Creating Resiliency File C:\ProgramData\Microsoft\Windows\AppRepository\c3cdab2d
                                           -e25e-406f-b455-3544be3a01eb_S-1-5-21-2305095937-2236513845-535014027-1001_1.rsl
                                           c for Register Operation on Package
                                           Microsoft.WindowsStore_2015.25.15.0_x64__8wekyb3d8bbwe.
    1/9/2016 17:19:04         607          Deployment Register operation on package
                                           Microsoft.WindowsStore_2015.25.15.0_x64__8wekyb3d8bbwe has been de-queued and
                                           is running for user HAASTS-EAGLE\bilek.
    1/9/2016 17:19:04         613          Adding uri to the list of Uris: C:\Program Files\WindowsApps\Microsoft.WindowsSt
                                           ore_2015.25.15.0_x64__8wekyb3d8bbwe\AppxManifest.xml.
    1/9/2016 17:19:04         561          Not staging roaming data for package Microsoft.WindowsStore_8wekyb3d8bbwe. The
                                           application state is already present.
    1/9/2016 17:19:04         10000        About to service package
                                           Microsoft.WindowsStore_2015.25.15.0_x64__8wekyb3d8bbwe. Setting the package
                                           state to disabled returned with 0x0.
    1/9/2016 17:19:04         827          Capability parsing started for the package
                                           Microsoft.WindowsStore_2015.25.15.0_x64__8wekyb3d8bbwe
    1/9/2016 17:19:04         5502         Merge Failure : error 0x80070003 : Cannot register the
                                           Microsoft.WindowsStore_2015.25.15.0_x64__8wekyb3d8bbwe package because there
                                           was a merge failure with the following file: C:\Program Files\WindowsApps\Micros
                                           oft.WindowsStore_2015.25.15.0_neutral_split.scale-150_8wekyb3d8bbwe\resources.pr
                                           i
    1/9/2016 17:19:04         303          error 0x80070003: While preparing to process the request, the system failed to
                                           register the windows.MRT extension due to the following error: The system
                                           cannot find the path specified.
                                           .
    1/9/2016 17:19:04         300          error 0x80070003: Cannot register the Microsoft.WindowsStore_8wekyb3d8bbwe
                                           package due to the following error: The system cannot find the path specified.
                                           .
    1/9/2016 17:19:04         605          The last successful state reached was ResolvedDeferredRegistrations. Failure
                                           occurred before reaching the next state RegistrationChanged.
    1/9/2016 17:19:04         10001        Finished servicing package
                                           Microsoft.WindowsStore_2015.25.15.0_x64__8wekyb3d8bbwe. Setting the package
                                           state to enabled returned with 0x0.
    1/9/2016 17:19:04         401          Deployment Register operation with target volume C: on Package
                                           Microsoft.WindowsStore_2015.25.15.0_x64__8wekyb3d8bbwe from:
                                           (AppxManifest.xml)  failed with error 0x80073CF6. See
                                           http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app
                                           deployment issues.
    1/9/2016 17:19:04         404          AppX Deployment operation failed for package
                                           Microsoft.WindowsStore_2015.25.15.0_x64__8wekyb3d8bbwe with error 0x80073CF6.
                                           The specific error text for this failure is: Merge Failure : error 0x80070003 :
                                           Cannot register the Microsoft.WindowsStore_2015.25.15.0_x64__8wekyb3d8bbwe
                                           package because there was a merge failure with the following file: C:\Program Fi
                                           les\WindowsApps\Microsoft.WindowsStore_2015.25.15.0_neutral_split.scale-150_8wek
                                           yb3d8bbwe\resources.pri
    Any ideas on how to fix this merge error? I don't have a system restore point as the Surface Book is brand new, and I don't know how to completely uninstall and reinstall the Microsoft Store.
      My ComputerSystem Spec
  2.    10 Jan 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,129
    Win 10 Pro (1703)

    Hi, you can (apparently- I've not tried it) remove store from current user or all users, but this is NOT RECOMMENDED
    See:
    Apps - Uninstall in Windows 10 - Windows 10 Forums
    (To remove Store app from current account only - NOT RECOMMENDED)
    Get-AppxPackage *windowsstore* | Remove-AppxPackage

    (To remove Store app from all current accounts - NOT RECOMMENDED)
    Code:

    Get-appxpackage -allusers | where-object {$_.packagename -like "*windowsstore*"} | remove-appxpackage
    (To remove Store app from new accounts created afterwards - NOT RECOMMENDED)
    Code:
    Get-appxprovisionedpackage –online | where-object {$_.packagename –like "*windowsstore*"} | remove-appxprovisionedpackage –online

    Naturally you're welcome to try and see how far you get, but I suspect you will end up doing a (relatively painless) in place upgrade install: I've seen a number of people struggling with apparently confined defects (myself included) for which one might think there should be an easy fix, and waste a considerable amount of time doing so.

    Note that typically used Powershell commands from build 10586 break things rather than fix them now. Frustrating.

    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

    You could of course try the following well-known sequence from an elevated (admin) Command Prompt, but I suspect the answer will end up as an in-place repair install- sledgehammer approach.

    SFC /scannow

    To open an admin Command Prompt window
    Press Win key + X, then click ‘Command Prompt (admin).
    Then copy/paste each in turn at the prompt, press <Return> and wait for the command to complete.

    Dism /Online /Cleanup-Image /StartComponentCleanup
    Dism /Online /Cleanup-Image /RestoreHealth
    SFC /scannow
      My ComputerSystem Spec
  3.    10 Jan 2016 #3
    Join Date : Jan 2016
    Posts : 3
    Windows 10
    Thread Starter

    Thank you for your response. Let's assume that I go with the not recommended option, and remove the Microsoft Store from all accounts.

    What then would be my next step, to reinstall it?
      My ComputerSystem Spec
  4.    10 Jan 2016 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,129
    Win 10 Pro (1703)

    I'd simply go for the in-place upgrade repair install as the most straightforward.

    As I said, you can certainly try SFC /Scannow & DISM - maybe you'll be lucky.

    So if you've no system restore points, and haven't yet started using disk imaging (which is VERY strongly recommended to provide both backup and the ability to restore your PC to a given state in a defined time), those would be your options unless someone who's been through a similar problem can offer a targetted solution.
      My ComputerSystem Spec
  5.    10 Jan 2016 #5
    Join Date : Jan 2016
    Posts : 3
    Windows 10
    Thread Starter

    I don't have the installation media, unless it's on a partition on the hard drive.
      My ComputerSystem Spec
  6.    10 Jan 2016 #6
    Join Date : Jul 2015
    Posts : 3,813
    10 Pro

    You could try this to fix the store Store - Re-register in Windows 10 - Windows 10 Forums - it might work. If not I'd also recommend repair install.

    Quote Originally Posted by khelvan View Post
    I don't have the installation media, unless it's on a partition on the hard drive.
    You can download the ISO for the repair install from here as linked to in the tutorial @dalchina quoted above in post #2

    Don't uninstall the store though - you'll not be able to install it again (without doing a repair install).
      My ComputerSystem Spec
  7.    10 Jan 2016 #7
    Join Date : Aug 2015
    San Francisco, California USA
    Posts : 1,006
    Windows XP/7/8/8.1/10, Linux, Android, FreeBSD Unix

    Any method you use that requires PowerShell will cause you a problem with build 10586 and later until it is fixed.

    Read from post #83 and later in this thread:
    Store - Re-register in Windows 10 - Page 3 - Windows 10 Forums
      My ComputerSystem Spec
  8.    11 Jan 2016 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,129
    Win 10 Pro (1703)

    Hi, see
    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
    This also helps you in getting the installation medium you need.
    More here:
    Windows 10 ISO Download - Windows 10 Forums
      My ComputerSystem Spec
  9.    23 Jan 2016 #9
    Join Date : Jan 2016
    Posts : 3
    Windows 10 Pro

    A solution that worked for me


    Hopefully I have learned of a method to restore the Store app in Windows 10
    I recently came across a method suggested in a forum which has worked for me. I don't know WHY it works but it did for me, and hopefully for you, It seems to be so unlikely, and I even had a tech from Microsoft work on it, which sadly gave me no resolution to the problem. However unlikely it seems here it is:

    ______________________
    1. Turn off your antivirus program

    2. Restart your computer

    Result: Store app works again! Don't forget to TURN ON YOUR ANTIVIRUS AGAIN if it doesn't do so immediately.
    _________________________________________

    Yes! Amazing! Will it work for you? It seems too simple for me and not understandable. BUT IT WORKED
      My ComputerSystem Spec
  10.    24 Jan 2016 #10
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,129
    Win 10 Pro (1703)

    Which AV are you using? Thanks.
      My ComputerSystem Spec

 
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