1.    31 Dec 2015 #1
    Join Date : Dec 2015
    Posts : 8
    10

    corel x7 on windows 10 keeps shutting down at startup


    Just installed Corel X7 Suite on Windows 10 and it keep shutting down at startup on my laptop. I have intel core i7 with 8GB memory so not sure what the issue might be.
    Can anyone advise on a possible solution?
    Attached Thumbnails Attached Thumbnails corel error message.png  
      My ComputerSystem Spec
  2.    31 Dec 2015 #2
    Join Date : Aug 2014
    Forever West
    Posts : 3,986
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Quote Originally Posted by Mirandakido View Post
    Just installed Corel X7 Suite on Windows 10 and it keep shutting down at startup on my laptop. I have intel core i7 with 8GB memory so not sure what the issue might be.
    Can anyone advise on a possible solution?
    I have WordPerfect X6 on a Win10 Notebook with an i5 CPU and 8GB RAM, no problems. I'd try reinstalling or maybe uninstall then try again.
      My ComputerSystem Spec
  3.    01 Jan 2016 #3
    Join Date : Mar 2015
    Posts : 2,426
    Win10 Pro Build 17046

    on my system, the CorelDraw7 program always hangs at the welcome screen..
    it refuses to load the opening YouTube video, and the program freezes..

    if I CTRL_Alt_Delete at this point and try again, the same thing happens - it freezes

    if I simply re-start the program over the frozen instance, it will then load successfully..
    and then when I go CTRL_Alt_DEL and End the frozen instance, the reloaded program continues to run OK..

    - very strange, reckon Corel ought to be looking into this, from their end..

    BTW - I'm running the 11082 Insider Preview
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  4.    01 Jan 2016 #4
    Join Date : Dec 2015
    Posts : 8
    10
    Thread Starter

    I hope Corel finds a solution soon. I can't use this at all. I had to get the home edition and that works fine. But I'll need the Suite for my work! The patches that are posted on their site didn't resolve this issue
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  5.    01 Jan 2016 #5
    Join Date : Jul 2015
    Posts : 201
    win 10 home

    Can individual components of the suite be started without problems?

    I'm thinking the suite starter package makes a call that conflicts with other installed software. If the suite settings can be accessible, disable the "Welcome" settings.
      My ComputerSystem Spec
  6.    01 Jan 2016 #6
    Join Date : Nov 2013
    Posts : 358
    Windows 10 Pro 64 bit

    Quote Originally Posted by Mirandakido View Post
    I hope Corel finds a solution soon. I can't use this at all. I had to get the home edition and that works fine. But I'll need the Suite for my work! The patches that are posted on their site didn't resolve this issue
    Good Luck
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  7.    01 Jan 2016 #7
    Join Date : Dec 2015
    Posts : 8
    10
    Thread Starter

    Strangely it opens when I open an existing file I've created. I disabled the welcome screen and so far it opened up without crashing. I'll keep on testing it.

    Thank you all!
      My ComputerSystem Spec
  8.    03 Jan 2016 #8
    Join Date : Mar 2015
    Posts : 2,426
    Win10 Pro Build 17046

    - to disable the welcome screen:
    Click image for larger version. 

Name:	corel start.JPG 
Views:	0 
Size:	26.1 KB 
ID:	56822

    - after disabling, and restarting - the program will initialise..
    - however, if you then invoke the Welcome Screen from within CorelDrawX7, it stalls at the YouTube call
    - and freezes up completely..

    - it's definitely the initial YouTube call causing the program to crash..
      My ComputersSystem Spec
  9.    03 Jan 2016 #9
    Join Date : Dec 2015
    Posts : 8
    10
    Thread Starter

    Thank you! It seems like after I turned off the Welcome Screen, it was working fine. I am glad that was the only problem so far

    Thanks again for all the feedback!
      My ComputerSystem Spec

 


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