ERP Software Crashes After 2 Hours


  1. Posts : 1
    Windows 10 Pro 1511 x64
       #1

    ERP Software Crashes After 2 Hours


    Hello everyone-

    Our company runs DTR/Aptean TMM at one of our plants for our ERP system, we are on the latest version and Service Pack. Technically Windows 10 is currently unsupported by TMM, but the software installs fine and seems to run well. However, every 2 hours (like clockwork) the app will crash, and log 2 messages in the Event Viewer. The ERP software is hosted on a Windows Server 2003 R2 server, and we don't have these issues on any of our Windows 7 computers (I've only upgraded 2 PC's to Windows 10 and they both have this issue). The P: drive you see mentioned below is a network share on the ERP server. Both systems are running Windows 10 TH2 x64 with quad core processors and 8 GB of RAM (one is a Lenovo desktop, the other is a Hyper-V Virtual Machine).

    The errors:

    Message 1:
    Log Name: Application
    Source: Application Error
    Date: 12/28/2015 3:04:49 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: xxxx.xxxx.local
    Description:
    Faulting application name: prowin32.exe, version: 10.1.3.1526, time stamp: 0x4dde63d5
    Faulting module name: prow32.dll, version: 10.1.3.1526, time stamp: 0x4dde63c9
    Exception code: 0xc0000006
    Fault offset: 0x00226610
    Faulting process id: 0x17d0
    Faulting application start time: 0x01d14188cbf19132
    Faulting application path: P:\oe10\bin\prowin32.exe
    Faulting module path: P:\oe10\bin\prow32.dll
    Report Id: 50960fb9-ced0-492e-93f8-7a6401bc4374
    Faulting package full name:
    Faulting package-relative application ID:

    Message 2:
    Log Name: Application
    Source: Application Error
    Date: 12/28/2015 3:04:49 PM
    Event ID: 1005
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: xxxx.xxxx.local
    Description:
    Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Progress Client because of this error.


    Program: Progress Client
    File:


    The error value is listed in the Additional Data section.
    User Action
    1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
    2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
    3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
    4. If the problem persists, restore the file from a backup copy.
    5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.


    Additional Data
    Error value: C00000C4
    Disk type: 0

    From the research I've done a lot of people suggested disabling Oplocks on the server. I disabled it on both the Server and the Windows 10 workstations, but it doesn't seem to make a difference. It seems like the software is losing its connection to the network drives, but the drives always show connected. The network drives are mapped via GPO (Windows Server 2008 R2 Domain Functional Level). Has anyone else had similar issues? Any suggestions?
      My Computer


  2. Posts : 1
    Windows7
       #2

    Hello Brandent. I am having the same issue with my Windows 10 computers connecting to a Progress ERP system, have you had any luck to bypass the issue?
    Thanks!
    David
      My Computer


 

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