Fatal error when installing MS Expressions Encoder 4


  1. Posts : 32
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
       #1

    Fatal error when installing MS Expressions Encoder 4


    I am trying to install the free version of the MS Expressions Encoder 4 on my Windows 10 PC. What I want to do is to do a video of my desktop. I understand this application does this.

    As bad luck would have it, it is refusing to install. I understand there is a 2-stage installation of the app: one for the codec, and one for the application. It chokes on the first stage.

    Code:
    9:32:45 AM Friday, December 25, 2015: Error: Config_Products_Install: 
        Installation of Product Microsoft Expression Encoder 4 Screen Capture Codec (failed): 
            Fatal error during installation. 
        Stack:    
            at Microsoft.WindowsInstaller.Installer.InstallProduct(String packagePath, String commandLine)       
            at XSetup.MsiPackage.ConfigureNewInstall(Product product)       
            at XSetup.Product.ConfigureNewProduct()
    I could have sworn the progress bar went past the codec installation, but that does not seem to be the case according to the message above.

    I could give the full output, but it is quite long. This is just the error message. The web page for the app says the system requirements are Windows 7 down to XP SP3. Am I wasting my time installing this on Windows 10, or is there a fix?

    Merry christmas

    Paul King
    Last edited by paulking; 25 Dec 2015 at 19:12.
      My Computer


  2. Posts : 32
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       #2

    I was able to inch my way a little further after reading some more and getting further ideas. I had a virtual drive mounted from the same drive I was running the installation, and when I unmounted it, the installation program successfully installs part way, but now chokes on the second stage in the same way. I have provided the line before the error message and the line after it, hopefully for more clarity:

    Code:
    10:47:15 AM Friday, December 25, 2015: Info: Config_Products_InstallNew: 
        Product: 
            Microsoft Expression Encoder 4 Screen Capture Codec 
        Params: 
            f:\309a5c99fb7f5a27d1\Setup\EEScreen_en.msi ADDLOCAL=ALL USERACCEPTSEULA="**********"
    
    10:47:15 AM Friday, December 25, 2015: Error: Config_Products_Install: 
        Installation of Product Microsoft Expression Encoder 4 Screen Capture Codec (failed): 
            Fatal error during installation. 
        Stack:    
            at Microsoft.WindowsInstaller.Installer.InstallProduct(String packagePath, String commandLine)       
            at XSetup.MsiPackage.ConfigureNewInstall(Product product)       
            at XSetup.Product.ConfigureNewProduct()
    
    10:47:15 AM Friday, December 25, 2015: 
        Info: Config_Products_InstallNew: 
            End installation of new product: 
                Microsoft Expression Encoder 4 Screen Capture Codec
    I think what it should do is roll back the installation, however, it appears that subsequent attempts behave differently during installation, telling me that the installer does not return the OS to the previous state before installation, and instead leaves traces of itself around.
    Last edited by paulking; 25 Dec 2015 at 19:15.
      My Computer


  3. Posts : 32
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       #3

    I tried to install a second time, (the Service Pack 2 version this time) and now the error log is a whole lot shorter. I can give it to you in its entirety:

    Code:
    11:13:59 AM Friday, December 25, 2015: -------------------------------------------------------------------------------------------------
    11:13:59 AM Friday, December 25, 2015: Info: Begin Setup session
    11:13:59 AM Friday, December 25, 2015: Info: Setup Version: 4.0.1651.0
    11:13:59 AM Friday, December 25, 2015: Info: Loaded manifest EncoderManifest.
    11:13:59 AM Friday, December 25, 2015: Info: Loaded manifest SuiteCommonManifest.
    11:13:59 AM Friday, December 25, 2015: Info: Loaded manifest EEScreenManifest.
    11:13:59 AM Friday, December 25, 2015: Info: Merged manifest EncoderManifest.
    11:13:59 AM Friday, December 25, 2015: Info: Merged manifest SuiteCommonManifest.
    11:13:59 AM Friday, December 25, 2015: Info: Merged manifest EEScreenManifest.
    11:13:59 AM Friday, December 25, 2015: Info: Product Name: Microsoft Expression Encoder 4
    11:13:59 AM Friday, December 25, 2015: Info: Product Version: 4.0.1651.0
    11:14:00 AM Friday, December 25, 2015: Info: ConfigOS: Detect - success
    11:14:00 AM Friday, December 25, 2015: Info: ConfigMSI: Detect - success
    11:14:00 AM Friday, December 25, 2015: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Encoder 4 Screen Capture Codec
    11:14:00 AM Friday, December 25, 2015: Info: Unknown product: {952dccd8-4039-46c8-bc8b-5c1eb6c8e130}
    Parameter name: productCode
    11:14:00 AM Friday, December 25, 2015: Info: DetermineMSIFeatureState_Begin: MSI Feature: ALL
    11:14:00 AM Friday, December 25, 2015: Info: DetermineMSIFeatureState:       MSI Feature: ALL;  Installed: Unknown;  Request: Unknown;
    11:14:00 AM Friday, December 25, 2015: Info: DetermineMSIFeatureState_End:   MSI Feature: ALL
    11:14:00 AM Friday, December 25, 2015: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Encoder 4 Screen Capture Codec
    11:14:00 AM Friday, December 25, 2015: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Encoder 4
    11:14:00 AM Friday, December 25, 2015: Info: Unknown product: {935b40f5-6994-4868-9155-f9fb77a5048f}
    Parameter name: productCode
    11:14:00 AM Friday, December 25, 2015: Info: DetermineMSIFeatureState_Begin: MSI Feature: ALL
    11:14:00 AM Friday, December 25, 2015: Info: DetermineMSIFeatureState:       MSI Feature: ALL;  Installed: Unknown;  Request: Unknown;
    11:14:00 AM Friday, December 25, 2015: Info: DetermineMSIFeatureState_End:   MSI Feature: ALL
    11:14:00 AM Friday, December 25, 2015: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Encoder 4
    11:14:00 AM Friday, December 25, 2015: Info: DetermineFeatureState_Begin: Feature: Encoder
    11:14:00 AM Friday, December 25, 2015: Info: DetermineFeatureState:       Feature: Encoder;  Installed: Absent;  Request: Local;
    11:14:00 AM Friday, December 25, 2015: Info: DetermineFeatureState_End:   Feature: Encoder
    11:14:00 AM Friday, December 25, 2015: Info: DetermineFeatureState_Begin: Feature: ALL
    11:14:00 AM Friday, December 25, 2015: Info: DetermineFeatureState:       Feature: ALL;  Installed: Absent;  Request: Local;
    11:14:00 AM Friday, December 25, 2015: Info: DetermineFeatureState_End:   Feature: ALL
    11:14:00 AM Friday, December 25, 2015: Info: ConfigProducts: Detect - success
    11:14:14 AM Friday, December 25, 2015: Info: ConfigOS: Install - success
    11:14:14 AM Friday, December 25, 2015: Info: ConfigMSI: Install - success
    11:14:14 AM Friday, December 25, 2015: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Encoder 4 Screen Capture Codec
    11:14:14 AM Friday, December 25, 2015: Info: Unknown product: {952dccd8-4039-46c8-bc8b-5c1eb6c8e130}
    Parameter name: productCode
    11:14:14 AM Friday, December 25, 2015: Info: DetermineMSIFeatureState_Begin: MSI Feature: ALL
    11:14:14 AM Friday, December 25, 2015: Info: DetermineMSIFeatureState:       MSI Feature: ALL;  Installed: Unknown;  Request: Local;
    11:14:14 AM Friday, December 25, 2015: Info: DetermineMSIFeatureState_End:   MSI Feature: ALL
    11:14:14 AM Friday, December 25, 2015: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Encoder 4 Screen Capture Codec
    11:14:14 AM Friday, December 25, 2015: Info: Config_Products_InstallNew: Begin installation of new product: Microsoft Expression Encoder 4 Screen Capture Codec
    11:14:14 AM Friday, December 25, 2015: Info: Config_Products_InstallNew: Product: Microsoft Expression Encoder 4 Screen Capture Codec Params: f:\e891481cc1d2605d53\Setup\EEScreen_en.msi ADDLOCAL=ALL USERACCEPTSEULA="**********"
    11:14:14 AM Friday, December 25, 2015: Error: Config_Products_Install: Installation of Product Microsoft Expression Encoder 4 Screen Capture Codec (failed): Fatal error during installation. Stack:    at Microsoft.WindowsInstaller.Installer.InstallProduct(String packagePath, String commandLine)       at XSetup.MsiPackage.ConfigureNewInstall(Product product)       at XSetup.Product.ConfigureNewProduct()
    11:14:14 AM Friday, December 25, 2015: Info: Config_Products_InstallNew: End installation of new product: Microsoft Expression Encoder 4 Screen Capture Codec
    11:14:16 AM Friday, December 25, 2015: Info: Expecting to find local release notes at 'http://go.microsoft.com/fwlink/?LinkId=169229'.
    11:14:16 AM Friday, December 25, 2015: Info: Expecting to find local release notes at 'http://go.microsoft.com/fwlink/?LinkId=190547'.
    Last edited by paulking; 25 Dec 2015 at 19:22.
      My Computer


 

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