1.    25 Dec 2015 #1
    Join Date : Dec 2015
    Posts : 3
    W10 Pro x64

    Photos App


    Hello,

    From one day to the other my Windows Photos App stopped working... When opening a picture I get an error message like this:

    Click image for larger version. 

Name:	2015-12-25_12-23-44.jpg 
Views:	25 
Size:	22.4 KB 
ID:	55282

    I don't know how to re-install the app either.

    Anyone have an idea how to fix this please?

    Thanks in advance.
      My ComputerSystem Spec
  2.    25 Dec 2015 #2
    Join Date : Aug 2015
    Maine
    Posts : 40,111
    Windows10Pro 64Bit

    Quote Originally Posted by Foggy79 View Post
    Hello,

    From one day to the other my Windows Photos App stopped working... When opening a picture I get an error message like this:

    Click image for larger version. 

Name:	2015-12-25_12-23-44.jpg 
Views:	25 
Size:	22.4 KB 
ID:	55282

    I don't know how to re-install the app either.

    Anyone have an idea how to fix this please?

    Thanks in advance.
    Can find microsofts photo app in the store, just type photo in search window after you open up the store. Try and reinstall
      My ComputersSystem Spec
  3.    25 Dec 2015 #3
    Join Date : Dec 2015
    Posts : 3
    W10 Pro x64
    Thread Starter

    Quote Originally Posted by OldMike65 View Post
    Can find microsofts photo app in the store, just type photo in search window after you open up the store. Try and reinstall
    Yes it is in the store, but is says "Installed" and only the option to open the app, not to re-install.
    When I open the app that way, it just force closes in a sec without any message.
      My ComputerSystem Spec
  4.    25 Dec 2015 #4
    Join Date : Aug 2015
    Maine
    Posts : 40,111
    Windows10Pro 64Bit

    Quote Originally Posted by Foggy79 View Post
    Yes it is in the store, but is says "Installed" and only the option to open the app, not to re-install.
    When I open the app that way, it just force closes in a sec without any message.
    Read this tutorial on how to remove photo app, should be option #2
    https://www.tenforums.com/tutorials/4...dows-10-a.html
      My ComputersSystem Spec
  5.    25 Dec 2015 #5
    Join Date : Aug 2015
    Maine
    Posts : 40,111
    Windows10Pro 64Bit

    You could also try to use the windows trouble shooter to repair the photo app also. here is the link for trouble shooter.
    http://windows.microsoft.com/en-us/w...r-windows-apps
      My ComputersSystem Spec
  6.    25 Dec 2015 #6
    Join Date : Dec 2015
    Posts : 3
    W10 Pro x64
    Thread Starter

    Thx for the info Mike.

    Unfortunately the troubleshooter didn't find anything. I was able to uninstall and re-install the Photo App via the link you provided, but after that I still have the same issue
      My ComputerSystem Spec
  7.    25 Dec 2015 #7
    Join Date : Nov 2015
    Posts : 4,891
    windows 10 Home threshold2

    Quote Originally Posted by Foggy79 View Post
    Hello,

    From one day to the other my Windows Photos App stopped working... When opening a picture I get an error message like this:

    Click image for larger version. 

Name:	2015-12-25_12-23-44.jpg 
Views:	25 
Size:	22.4 KB 
ID:	55282

    I don't know how to re-install the app either.

    Anyone have an idea how to fix this please?

    Thanks in advance.
    I don't have a solution for you.
    I just want to suggest an alternative............. restore Windows Photo Viewer which is part of Windows 7.
    https://www.tenforums.com/tutorials/1...dows-10-a.html

    Personally I use Windows Photo Gallery. That's because I have Windows Essentials installed and I have been using it since Vista.
      My ComputerSystem Spec
  8.    25 Dec 2015 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,129
    Win 10 Pro (1703)

    Hi, presumably you have neither disk images (very strongly recommended as Windows is fragile) nor system restore points.
    This is not a unique situation as you've probably found when searching the web.

    Do you keep any sort of record of changes you make.. did you make any prior to this occurring?
    Did any sort of update occur?

    One suggestion I've seen is to reassociate jpg with another program (check it opens the file) and then associate it back with Photos.
    You might want to check other image types handled by Photos as well.

    For a basic normal sequence of checks try:
    remote procedure call failed opening a photo jpg file - Microsoft Community
    Scroll down/search (quite way) to Anshul Khanna and go from there for basic ideas.

    The intention is to retry Photos after each step.

    One of many such reports:
    http://earthwithsun.com/questions/96...mage-with-phot
      My ComputerSystem Spec

 


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