1.    14 Dec 2015 #1
    Join Date : Nov 2015
    Posts : 14
    Windows 10 64Bit

    Latest SW ver but Win 10 won't allow it to install


    I have a new HP Envy 17t with Windows 10 64 bit. I have been installing various bits of software that I need to have. However, with some applications I get a strange error pop up, first a window telling me that the application is from an unknown source then, when I click OK, to continue, another window pops up, this one:

    Click image for larger version. 

Name:	14-12-2015_172645_ScreenShot_0001.png 
Views:	4 
Size:	7.3 KB 
ID:	53639

    This has happened twice in the last 24 hours. Once when I tried to install a windows application so that I can root my Lenovo android tablet and then again when I wanted to install a media converter app.

    I have the latest versions of both applications, I made sure they both were made for Windows 10 64 bit, but Windows 10 won't install them.

    Is there anything I can do, about this, or ....???

    Thanks.
      My ComputerSystem Spec
  2.    15 Dec 2015 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,133
    Win 10 Pro (1703)

    Hi, just to be sure what's going on, could you
    From the Settings dialogue, click/tap on the System icon.
    Click/tap on About on the left side

    And post what's shown from Processor onwards. Thanks!
      My ComputerSystem Spec
  3.    15 Dec 2015 #3
    Join Date : Nov 2015
    Posts : 14
    Windows 10 64Bit
    Thread Starter

    I have taken a screenshot of the information shown:

    Click image for larger version. 

Name:	15-12-2015_083818_ScreenShot_0001.png 
Views:	3 
Size:	23.9 KB 
ID:	53692
      My ComputerSystem Spec
  4.    15 Dec 2015 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,133
    Win 10 Pro (1703)

    Ok, so it would seem the clue is the first message. What are the programs, can you post a download link for them, and can you post a screenshot of that first message please?
      My ComputerSystem Spec
  5.    15 Dec 2015 #5
    Join Date : Nov 2015
    Posts : 14
    Windows 10 64Bit
    Thread Starter

    Hi, thanks for helping out.

    One of the programs I tried to install and couldn't/wasn't allowed to, was Kies, from Samsung. I have a Samsung S5 and a Tablet and wanted to have the latest version of Kies, which the information on the page said it was.

    I downloaded Kies, and as I started it the following window popped up:

    Click image for larger version. 

Name:	15-12-2015_184544_ScreenShot_0002.png 
Views:	3 
Size:	8.8 KB 
ID:	53788

    In this case the name of the program is different, because once you check the box, this is what you get:

    Click image for larger version. 

Name:	15-12-2015_185116_ScreenShot_0003.png 
Views:	3 
Size:	9.8 KB 
ID:	53789

    I clicked on "Run Anyway" and after a few seconds I got the pop up that told me that I couldn't install Kies.

    I got the converter application from the Video DownloadHelper add-on website here.

    I hope this helps.

    Look forward to your reply.
      My ComputerSystem Spec
  6.    16 Dec 2015 #6
    Join Date : May 2015
    Central IL
    Posts : 4,357
    Mac OS Sierra

    Sounds like Microsoft has Blacklisted it. There are complaints going back as far as Windows XP, that users have been unable to install that software.

    Someone was able to run the installer inside a Command Window as an admin.

    This is not the first, nor the last that Microsoft has been known to blacklist competitor software.
      My ComputerSystem Spec
  7.    16 Dec 2015 #7
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,133
    Win 10 Pro (1703)

    Hi, if you go to Settings, and search for smartscreen, you can turn it off.

    Smartscreen is one of the options you can configure on installing windows, and some tech articles recommend turning it off.

    Please try it and advise what happens.
      My ComputerSystem Spec
  8.    16 Dec 2015 #8
    Join Date : Nov 2015
    Posts : 14
    Windows 10 64Bit
    Thread Starter

    I did that and restarted the laptop. I still get the error message.

    Anything else I can try?
      My ComputerSystem Spec
  9.    17 Dec 2015 #9
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,133
    Win 10 Pro (1703)
      My ComputerSystem Spec
  10.    17 Dec 2015 #10
    Join Date : May 2015
    Central IL
    Posts : 4,357
    Mac OS Sierra

    dalchina that will not work, because Microsoft refuses to allow that software to run on their OS, since XP came out.

    I am sure if the OP had a Samsung laptop, there would not be any issue.
      My ComputerSystem Spec

 


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