1.    11 Dec 2015 #1

    ABBYY crashes Office 16, Winword and Excel on Win10

    This documents a problem not posted but solved by a friend. I'm posting it because when he called MS for help the solution was the first thing the tech suggested and I could find no reference to it on this site or anywhere else; therefore, it must occur often and should probably be documented.

    After installing Office 16, the new WinWord and Excel kept terminating with the useless "Windows explorer stopped working." and "We'll notify you when (that means "if") a solution is found". It continued getting worse until the computer started crashing.

    When he called MS and described the problem, the first thing the tech asked was, "Do you have ABBYY installed?" The answer: "Yes". When he removed the program the computer and Office 16 worked fine. ABBYY is an OCR program. For him, it was installed by an Epson scanner.
      My ComputerSystem Spec
  2.    13 Jan 2016 #2
    Join Date : Jan 2016
    Posts : 1
    Windows 10

    Wow, thanks for the post. My Win 10 Office 365 2016 was working just fine a week ago. I just recently installed ABBYY and it's been crashing ever since. Glad I came across this! I'm going to uninstall ABBYY and see what happens. The version of ABBYY that I used was also from an Epson printer. Thanks for the tip!
      My ComputerSystem Spec


Similar Threads
Thread Forum
Solved Win10 Crashes while playing games
My PC crashes when i play games it always crashes while playing like rocket league, borderlands 2, chivarly medieval warfare, mass effect 2 and alot of other games. When it crashes my screen changes color like green pink red white etc. after that...
BSOD Crashes and Debugging
Win10 fixed Skype for Business crashes!
i've had an inability on two home PCs that were on 8.1.1 to run Lync 2013/Skype for Business 2015. Since I often work from home, this was a pretty big deal. It would always crash immediately upon starting. I Googled the errors it logged & tried...
Software and Apps
Solved Office 365 / Excel 'corrupt' file
Hi Running W10 pro...with office 365 Outlook/Excel etc... Excel is giving me fits. Opening an excel file within an email gives me 'corrupt' file. If I save the file I will be able to open it up *sometimes*. I have tricked the OS into...
Software and Apps
Windows 10 and Office 365 Excel and Word Issue
I have repeated a Clean Reinstall and Install of Office 365 twice trying to remedy this problem without success. I have an Excel Workbook file and a Word File saved with password protection. After opening them I can make changes however when I...
Software and Apps
Office Download: Word, Excel and PowerPoint Office touch apps for Windows 10
Windows 10 News
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 17:44.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App

Windows 10 Forums