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  1.    28 Nov 2015 #11
    Join Date : Sep 2015
    Posts : 31
    Windows 10 Pro
    Thread Starter

    Hi Kari

    Sorry to be a pain but would be able to explain what the following article relates to if not what I was looking for? Enable sending email on behalf of another user in Office 365 - Office 365
      My ComputerSystem Spec
  2.    28 Nov 2015 #12
    Join Date : Oct 2013
    A Finnish expat in Germany
    Posts : 12,663
    Windows 10 Pro

    Quote Originally Posted by DorseyUK View Post
    Hi Kari

    Sorry to be a pain but would be able to explain what the following article relates to if not what I was looking for? Enable sending email on behalf of another user in Office 365 - Office 365
    It means that I was wrong .

    I was concentrating on the shared mailbox feature, which does not allow you to grant Send As permissions from your mailbox to other users. I totally ignored this feature you mention now, which caused me to give you bad advice.

    My apologies. I tested this option now and it works perfectly. Thanks for teaching me a lesson!

    Kari
      My ComputerSystem Spec
  3.    28 Nov 2015 #13
    Join Date : Sep 2015
    Posts : 31
    Windows 10 Pro
    Thread Starter

    Excellent news and absolutely no worries re 'bad advice' (nonsense).

    I believe i've followed steps 1-4 correctly - should the feature automatically appear now for the employee or do they need to do something their side? Also, did it work in the web app for you or just desktop Outlook?
      My ComputerSystem Spec
  4.    28 Nov 2015 #14
    Join Date : Oct 2013
    A Finnish expat in Germany
    Posts : 12,663
    Windows 10 Pro

    Both. In OWA (web app) the users need to select Show from:

    Click image for larger version. 

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ID:	50904

    When doing this first time, the new allowed Send As email is not shown in the From drop down list. Users need to right click their usual Send As address and select Remove, then add the new Send As address manually:

    Click image for larger version. 

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    After that the new address will be shown and can be selected from the drop down list.

    In Outlook desktop app users need to manually remove their usual Send As address and add the new one, thereafter the new address will be shown in From drop down list.
      My ComputerSystem Spec
  5.    28 Nov 2015 #15
    Join Date : Sep 2015
    Posts : 31
    Windows 10 Pro
    Thread Starter

    Perfect, thank you Kari. The employee is getting an error at the moment (you don't have permission to send messages from this mailbox) but perhaps there's a time delay in the permission going live?
      My ComputerSystem Spec
  6.    28 Nov 2015 #16
    Join Date : Oct 2013
    A Finnish expat in Germany
    Posts : 12,663
    Windows 10 Pro

    In my case now when testing the permission was granted immediately but O365 is know and in fact it is often told in help articles that it might take an hour to change permissions.

    If the error is given in Outlook, test OWA.
      My ComputerSystem Spec
  7.    28 Nov 2015 #17
    Join Date : Sep 2015
    Posts : 31
    Windows 10 Pro
    Thread Starter

    Yeah it's OWA where the error is happening, not tried Outlook yet but will boot their machine up now to take a look....
      My ComputerSystem Spec
  8.    28 Nov 2015 #18
    Join Date : Sep 2015
    Posts : 31
    Windows 10 Pro
    Thread Starter

    It's working perfectly now, thank you.

    A final (ish) question: can you set a default 'send as' address so the employees don't accidentally email from their own account? I see when you're replying to an existing email it automatically uses the correct email address but I worry about brand new emails that are created.
      My ComputerSystem Spec
  9.    28 Nov 2015 #19
    Join Date : Oct 2013
    A Finnish expat in Germany
    Posts : 12,663
    Windows 10 Pro

    Let's first check you did it correctly. No offence meant, I just mean that it's worth to check:

    In O365 admin center, select Users > Active users, select your account, select Mailbox permissions > Edit:

    Click image for larger version. 

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ID:	50919

    Add the user, click Save:

    Click image for larger version. 

Name:	2015_11_28_15_18_182.png 
Views:	1 
Size:	74.7 KB 
ID:	50921

    I repeated my test now, the permissions were granted immediately.

    Please notice that the additional users can only use your account's primary email address as Send As address. An example: if your primary email is DorseyUK@your_domain and you have additional email as info@your_domain on your account, the users can only use DorseyUK@your_domain as Send As address but not the info@your_domain address.

    Maybe a pic is better to explain this:

    Click image for larger version. 

Name:	2015_11_28_15_25_443.png 
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Size:	74.3 KB 
ID:	50923


      My ComputerSystem Spec
  10.    28 Nov 2015 #20
    Join Date : Sep 2015
    Posts : 31
    Windows 10 Pro
    Thread Starter

    Thanks for the detailed reply, sorry you had to spend the time doing it by which point we were up and running. I'd be interested to hear your thoughts on the Q in between though if you get a mo?
      My ComputerSystem Spec

 
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