Windows 10: edge & xbox app suddenly close when trying to open; cortana responds O

  1.    21 Nov 2015 #1

    edge&xbox app close when opening; cortana responds ONLY @1st

    I didnt find a subforum that really fit problem, so if its in the wrong place my apologies &feel free to move it.
    I have a toshiba laptop upgraded to windows 10. Suddenly about a week ago my start menu, Cortana, & several other windows apps (calculator, etc) stopped opening at all. I did a system restore to about a week before. System restore took an unusually extremely long time but seemed to work.
    NOW Cortana responds to Hey Cortana, but then the little corner cortana box just sits there, & cortana never speaks.
    My start menu opens normal but my xbox app (which i use quite a lot) acts like its going to open, but before I see anything other than the green background it closes (no notification or anything). It does the same thing if i click one of my notifications in the menu that comes from the icon on my taskbar.
    Same happens with Edge (from any place including: startmenu, desktop, & taskbar).
    Calculator, Word, etc all seem to work fine.
    I thought I'd try restoring to previous time again however though i had 3 different restore point options when i restored the 1st time (&i had chosen the most recent), it shows no previous restore points & shows no space being used for restore storage!
    Ive found some similar problems when i tried searching for solutions, however they all had AVAST installed, which i do not.

    Could anybody help me with a good solution? Thank you very much for your time & assistance.
    Last edited by angelgabbby; 22 Nov 2015 at 14:01. Reason: title too big
      My ComputerSystem Spec

  2.    24 Nov 2015 #2

    UPDATE: I was told at microsofts support to check to see if I gotten the upgrade. I looked and it showed failed on 11/16. They had me manually upgrade the build. It took forever but finally finished. Now my xbox app works but CORTANA doesnt even respond to "hey Cortana" & EDGE does still the same thing! grrrrrrrrr Its also been really slow/laggy in EVERYTHING I do since I did the build upgrade.
      My ComputerSystem Spec


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