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#1131
Thanks for your excellent recovery disk.
Please see How to Fix a Non-Booting PC Remotely
What tools on your recovery disk do you suggest I should try to run to fix the problem?
Last edited by Steve C; 18 Sep 2017 at 00:56.
Thanks for your excellent recovery disk.
Please see How to Fix a Non-Booting PC Remotely
What tools on your recovery disk do you suggest I should try to run to fix the problem?
Last edited by Steve C; 18 Sep 2017 at 00:56.
I have a dell Inspiron laptop that came with Windows 10 Home pre-installed, last week I try to restore with a factory image I downloaded from dell using the factory tag but every single time after it goes through the whole process it fails at restart.
This is what diskpart shows after a full clean install with the factory image
trial and error has shown me that using the Dell Factory Image REQUIRES a CLEAN disk..
Please post a pic(s) of the files from the downloaded image
Look inside the downloaded image files - and see if you have an APPS.ppg in the "sources/customizations" folder
I can't run any of the recovery media unless is on legacy or with secure boot off under UEFI, once the recovery install completes during the first restart it automatically changes the bios to UEFI secure boot only and my drives sometimes are seen and sometimes not depending on the format of the USB recovery MBR or UEFI, FAT32 or NTFS. I tried both with Rufus 2.17
You can contact Dell support as to the issue of their recovery media not booting...
What I would do at this point is >
Download the Dell Drivers for your PC from Dell's website
Boot to Microsoft's Windows 10 Installation Software
Delete every current partition and install windows 10 to the unallocated free space
Install the Dell Drivers for your PC, downloaded from Dell's website
Then use Macrium Reflect and create a System Image to be used for Recovery.
Windows 10 recovery will restore/reinstall ITSELF, but will not restore OEM drivers or additional programs..
The Apps.ppg is a file that contained the Dell drivers and additional programs that came with your PC from the factory.
And since the Recovery media you downloaded from Dell's website does not have an Apps.ppg > then it is pretty much worthless and your better off just doing a clean installation using MS Software and reinstalling the Dell Drivers.
Just thought it worth mentioning for those using Wintousb, you can now create bootable usb flash drives with full Windows that will boot on UEFI PCs as from CU, Windows recognises multiple partitions on a flash drive.
Previously, wintousb flash drives were limited to legacy bios and some pcs eg surface pros do not even have legacy bios support. Even if it does, on most you have to set pc to boot in legacy bios mode.