1. Joined : Oct 2015
    Posts : 4
    Windows 10
       21 Oct 2015 #1

    Office 2010 installation error 1935.


    I surrender.

    Updated to Win 10- received 2010 single image error- uninstalled Office 2010 with Fixit utility off of MS website,
    Single Image error code- no longer a problem.
    Tried to reinstall Office 2010 from CD- error code 1935.
    - uninstalled / reinstalled framework.net- nope.
    - renamed Microsoft Help Folder- nope.
    - re-installed Win 10 off of USB- nope.
    - tried to install in compatibility mode for 8.1- nope.

    I've ran CCleaner and Norton Utilities hoping they would clean out some left over garbage but that wasn't it.
    What I've found online to address this issue either isn't for Win 10 or it's a fix some 3rd Party software.

    Any suggestions?

    Thanks-
    Late
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 610
    W10
       21 Oct 2015 #2

    I have not evaluated that problem in detail, but it may be caused by a broken installation of Net Framework, by some brokenness in Windows Installer or by incorrect registry entries of Office 2010. Anyway, searching for "Office 2010" install 1935 gives me more than 50.000 results...
      My System SpecsSystem Spec


  3. Joined : Oct 2015
    Posts : 4
    Windows 10
       21 Oct 2015 #3

    I had 1 MS Windows technician and 1 Office Technician remoted into my system last night for 2 hrs. neither were able to solve it. Windows guy said it was an Office problem- Office guy says it's a framework problem and advised me to call Window Tech again.

    I've uninstalled / reinstalled the network framework without success. The installer tells me that I already have it in my OS and closes.

    If you have a link to a Windows 10- Office 2010 install 1935 fix- please share- because there aren't 50 of those.

    If you think the solution for a 1935 error for a different OS will work on Win 10 also- please let me know that as well.

    Thanks
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 610
    W10
       21 Oct 2015 #4

    I don't have a solution currently, but I guess there should be something somewhere... Yes, since the error and the symptoms are the same, I think that solutions, which worked in Windows 8/Windows 7 may also help in Windows 10.

    For Net Framework, there is a Microsoft .NET Framework Cleanup Tool; this should enable you to remove Net Framework and then to reinstall it so that it no longer is broken...
    Last edited by Joergi; 21 Oct 2015 at 12:57.
      My System SpecsSystem Spec


  5. Joined : Oct 2015
    Posts : 4
    Windows 10
       21 Oct 2015 #5

    Thanks- I'll be working on it again after work- tonights focus is on the framework.
      My System SpecsSystem Spec


  6. Joined : Oct 2015
    Posts : 4
    Windows 10
       02 Nov 2015 #6

    WOW. Ok- after 2 more technicians and 8.5 hours of total remote time in my system- they were unable to solve it.
    I downloaded an ISO file of Win 10- backed up my broken system- did a clean re-install- ran a disk cleaner- and was finally able to install Office 2010 with no errors!
    I have to re-install a lot of software, my printer and my Ethernet don't work (wi-fi does though- smh) but I can see the light at the end of the tunnel.

    LAte
      My System SpecsSystem Spec


  7. Joined : Nov 2015
    Posts : 1
    Windows 7
       26 May 2016 #7

    Just for people finding this thread I had the exact same issue and was able to fix it by deleting two registry keys
    HKLM\Software\Microsoft\Office
    HKLM\Software\Microsoft\OfficeSoftwareProtectionPlatform
      My System SpecsSystem Spec


  8. Joined : Nov 2015
    Posts : 4,766
    windows 10 Home threshold2
       27 May 2016 #8

    Late4ttime said: View Post
    WOW. Ok- after 2 more technicians and 8.5 hours of total remote time in my system- they were unable to solve it.
    I downloaded an ISO file of Win 10- backed up my broken system- did a clean re-install- ran a disk cleaner- and was finally able to install Office 2010 with no errors!
    I have to re-install a lot of software, my printer and my Ethernet don't work (wi-fi does though- smh) but I can see the light at the end of the tunnel.

    LAte
    In general, a clean install usually fixes most issues, instead of spending countless time trying this and that and might actually making the matter worse.
      My System SpecsSystem Spec


  9. Joined : Aug 2016
    Posts : 1
    Windows 7, 10
       06 Aug 2016 #9

    Worked


    RedwoodHighway said: View Post
    Just for people finding this thread I had the exact same issue and was able to fix it by deleting two registry keys
    HKLM\Software\Microsoft\Office
    HKLM\Software\Microsoft\OfficeSoftwareProtectionPlatform
    Thx RedwoodHighway. Just want to confirm, that it worked for me on a fresh Windows 7. At first HKLM\Software\Microsoft\Office refused to be deleted. So I had to delete the subentries first.
    Rodyz
      My System SpecsSystem Spec


  10. Joined : Aug 2016
    Posts : 1
    Windows 10, iOS, Windows xp
       30 Aug 2016 #10

    rodyz said: View Post
    Thx RedwoodHighway. Just want to confirm, that it worked for me on a fresh Windows 7. At first HKLM\Software\Microsoft\Office refused to be deleted. So I had to delete the subentries first.
    Rodyz

    Just a thought...may or not be relevant,
    if those keys are set it can be because there is an inactive version of msoffice preloaded.
    it was in my case.
    better to uninstall the preloaded version than manually delete registry keys.

    it is pretty disgraceful that the loading fails with an obscure error, like 1935 - than checks for later versions, not just prior,
      My System SpecsSystem Spec


 


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