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  1.    21 May 2016 #381
    Join Date : Feb 2016
    Posts : 5
    Windows 7

    Quote Originally Posted by OldMike65 View Post
    Done ....check your mail.

    Hi Mike,

    I have replied to your private message. Please check and let us know how it goes.

    Thanks
    Charlie
    Norton Support
      My ComputerSystem Spec
  2.    21 May 2016 #382
    Join Date : Aug 2015
    Maine
    Posts : 42,005
    Windows10Pro 64Bit

    Quote Originally Posted by NortonSupport View Post
    Hi Mike,

    I have replied to your private message. Please check and let us know how it goes.

    Thanks
    Charlie
    Norton Support
    I have replied to your msg twice .....read my 2nd reply. Issue is STILL NOT FIXED. Norton removes the file right after its downloaded. Mike.
      My ComputersSystem Spec
  3.    21 May 2016 #383
    Join Date : Aug 2015
    Maine
    Posts : 42,005
    Windows10Pro 64Bit

    @NortonSupport
    My Norton version is 22.6.0.142 on 2 computers. Same version as yours.
    Last edited by OldMike65; 21 May 2016 at 13:54.
      My ComputersSystem Spec
  4.    21 May 2016 #384
    Join Date : Aug 2015
    Maine
    Posts : 42,005
    Windows10Pro 64Bit

    @NortonSupport
    Here is a screenshot for you ...toooo!!! Charlie
    Click image for larger version. 

Name:	DMlog.PNG 
Views:	2 
Size:	20.2 KB 
ID:	80982

    Even thou one of them says Access allowed Norton removed it...
      My ComputersSystem Spec
  5.    22 May 2016 #385
    Join Date : Nov 2015
    Pretoria South Africa
    Posts : 242
    Win 10 Pro Build 1703 15063.332

    Confirm the above, the file is being removed ......
      My ComputerSystem Spec
  6.    27 May 2016 #386
    Join Date : Aug 2015
    Maine
    Posts : 42,005
    Windows10Pro 64Bit

    Update on Norton's 5/27/16

    Norton has fixed this issue with dm_log_collector.exe and it HAS been added to their Safe File List !!!! This issue is now solved and the case is Closed. Whew ......its been a long day .... But I can Finally report this issue is FIXED!!

    If anyone still has a problem with downloading dm_log_collector.exe being removed from your computer, Its a problem with your older definitions files in your Norton's, Conflicting with the NEW Updated definitions files. If this is the case, then the solution is to do a clean install of your Norton's and the issue will be fixed. ( Most people will NOT have to do a clean install, only those that have downloaded the file BEFORE two weeks ago.)

    Hope this solves the problem for any future downloads of dm_log_collector.exe .
    Mike.
      My ComputersSystem Spec
  7.    27 May 2016 #387
    Join Date : Feb 2015
    Bamberg Germany
    Posts : 18,471
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu

    Quote Originally Posted by OldMike65 View Post
    Update on Norton's 5/27/16

    Norton has fixed this issue with dm_log_collector.exe and it HAS been added to their Safe File List !!!! This issue is now solved and the case is Closed. Whew ......its been a long day .... But I can Finally report this issue is FIXED!!

    If anyone still has a problem with downloading dm_log_collector.exe being removed from your computer, Its a problem with your older definitions files in your Norton's, Conflicting with the NEW Updated definitions files. If this is the case, then the solution is to do a clean install of your Norton's and the issue will be fixed. ( Most people will NOT have to do a clean install, only those that have downloaded the file BEFORE two weeks ago.)

    Hope this solves the problem for any future downloads of dm_log_collector.exe .
    Mike.
    Mike you have the persistence of a Maine Coon on the hunt
      My ComputersSystem Spec
  8.    27 May 2016 #388
    Join Date : Aug 2015
    Maine
    Posts : 42,005
    Windows10Pro 64Bit

    Quote Originally Posted by Cliff S View Post
    Mike you have the persistence of a Maine Coon on the hunt
    Thanks Cliff ...I've been told I can be a tad stubborn ...
      My ComputersSystem Spec
  9.    27 May 2016 #389

    Good 'un Mikey... 'suppose Norton do take our apps seriously then... good on them as well!
      My ComputerSystem Spec
  10.    27 May 2016 #390
    Join Date : Aug 2015
    Maine
    Posts : 42,005
    Windows10Pro 64Bit

    Quote Originally Posted by Superfly View Post
    Good 'un Mikey... 'suppose Norton do take our apps seriously then... good on them as well!
    Not only that Craig , the Norton level 3 tech, after logging on our forum told me he wants to join and become a member for his own personal reasons. He loved our Windows 10 support and apps that we offer everyone, plus Brinks Tutorials!!!!
      My ComputersSystem Spec

 
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