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  1. Posts : 5
    Windows 7
       #381

    OldMike65 said:
    Done ....check your mail.

    Hi Mike,

    I have replied to your private message. Please check and let us know how it goes.

    Thanks
    Charlie
    Norton Support
      My Computer

  2. OldMike65's Avatar
    Posts : 84,247
    Windows10 Pro 64Bit
       #382

    NortonSupport said:
    Hi Mike,

    I have replied to your private message. Please check and let us know how it goes.

    Thanks
    Charlie
    Norton Support
    I have replied to your msg twice .....read my 2nd reply. Issue is STILL NOT FIXED. Norton removes the file right after its downloaded. Mike.
      My Computers

  3. OldMike65's Avatar
    Posts : 84,247
    Windows10 Pro 64Bit
       #383

    @NortonSupport
    My Norton version is 22.6.0.142 on 2 computers. Same version as yours.
    Last edited by OldMike65; 21 May 2016 at 13:54.
      My Computers

  4. OldMike65's Avatar
    Posts : 84,247
    Windows10 Pro 64Bit
       #384

    @NortonSupport
    Here is a screenshot for you ...toooo!!! Charlie
    ShowKeyPlus-dmlog.png

    Even thou one of them says Access allowed Norton removed it...
      My Computers


  5. Posts : 261
    Win 10 Home Single Language, Ver 1809, Build 17763.379
       #385

    Confirm the above, the file is being removed ......
      My Computer

  6. OldMike65's Avatar
    Posts : 84,247
    Windows10 Pro 64Bit
       #386

    Update on Norton's 5/27/16

    Norton has fixed this issue with dm_log_collector.exe and it HAS been added to their Safe File List !!!! This issue is now solved and the case is Closed. Whew ......its been a long day .... But I can Finally report this issue is FIXED!!

    If anyone still has a problem with downloading dm_log_collector.exe being removed from your computer, Its a problem with your older definitions files in your Norton's, Conflicting with the NEW Updated definitions files. If this is the case, then the solution is to do a clean install of your Norton's and the issue will be fixed. ( Most people will NOT have to do a clean install, only those that have downloaded the file BEFORE two weeks ago.)

    Hope this solves the problem for any future downloads of dm_log_collector.exe .
    Mike. :)
      My Computers


  7. Cliff S's Avatar
    Posts : 24,314
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
       #387

    OldMike65 said:
    Update on Norton's 5/27/16

    Norton has fixed this issue with dm_log_collector.exe and it HAS been added to their Safe File List !!!! This issue is now solved and the case is Closed. Whew ......its been a long day .... But I can Finally report this issue is FIXED!!

    If anyone still has a problem with downloading dm_log_collector.exe being removed from your computer, Its a problem with your older definitions files in your Norton's, Conflicting with the NEW Updated definitions files. If this is the case, then the solution is to do a clean install of your Norton's and the issue will be fixed. ( Most people will NOT have to do a clean install, only those that have downloaded the file BEFORE two weeks ago.)

    Hope this solves the problem for any future downloads of dm_log_collector.exe .
    Mike. :)
    Mike you have the persistence of a Maine Coon on the hunt
      My Computers

  8. OldMike65's Avatar
    Posts : 84,247
    Windows10 Pro 64Bit
       #388

    Cliff S said:
    Mike you have the persistence of a Maine Coon on the hunt
    Thanks Cliff ...I've been told I can be a tad stubborn ...
      My Computers

  9. Superfly's Avatar
    Posts : 3,272
    Thread Starter
       #389

    Good 'un Mikey... 'suppose Norton do take our apps seriously then... good on them as well!
      My Computer

  10. OldMike65's Avatar
    Posts : 84,247
    Windows10 Pro 64Bit
       #390

    Superfly said:
    Good 'un Mikey... 'suppose Norton do take our apps seriously then... good on them as well!
    Not only that Craig , the Norton level 3 tech, after logging on our forum told me he wants to join and become a member for his own personal reasons. He loved our Windows 10 support and apps that we offer everyone, plus Brinks Tutorials!!!! :)
      My Computers


 

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