Windows 10: ShowKeyPlus

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  1.    13 May 2016 #351

    Thanks Steve for the link .....it did remove the file as soon as I d/l it. BUT I told Norton to add it to my Safe File list, and then was able to d/l it again, and I ran it with no problem. But I see your point Steve, I did have to d/l it twice and tell Norton this file is alright. So Norton does have this listed as a Bad file to run.
    But the user can change this in their Nortons...... Thanks again Steve for that link too.
      My ComputersSystem Spec

  2.    13 May 2016 #352

    I suppose I could report it to Nortons .....just don't know how long it would take for any action on their part.....Their IS a work around if the user knows how to exclude this program. (DM Log collector)
      My ComputersSystem Spec

  3.    13 May 2016 #353

    Going to Nortons support ...and report this error .....
      My ComputersSystem Spec


  4. Posts : 12,413
    W10Prox64
       13 May 2016 #354

    OldMike65 said: View Post
    Going to Nortons support ...and report this error .....
      My ComputerSystem Spec


  5. Posts : 9,020
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       13 May 2016 #355

    I know the work around. The big point is, it shouldn't be blocked to begin with. It has been reported to Norton and we were told it had been fixed. But, it hasn't.
      My ComputersSystem Spec

  6.    13 May 2016 #356

    essenbe said: View Post
    I know the work around. The big point is, it shouldn't be blocked to begin with. It has been reported to Norton and we were told it had been fixed. But, it hasn't.
    Yup, I am on Norton support right now Steve, in a online chat window....all I can do is try.....she has me on hold...
      My ComputersSystem Spec

  7.    13 May 2016 #357

    Norton has done that before too, John sorted it with a PM to Norton support over there.

    Anyone using Norton can report a false positive pretty easily,

    Report a Suspected Erroneous Detection

    I assume anyone can do that but they want to know what product was being used so it helps if it's the Norton user.
      My ComputerSystem Spec


  8. Posts : 9,020
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       13 May 2016 #358

    @derekimo, I'm working one right now that Norton blocked. We listed an exception for it and got the files, but it still does it. I'll give him the link to report it... again
      My ComputersSystem Spec

  9.    13 May 2016 #359

    derekimo said: View Post
    Norton has done that before too, John sorted it with a PM to Norton support over there.

    Anyone using Norton can report a false positive pretty easily,

    Report a Suspected Erroneous Detection

    I assume anyone can do that but they want to know what product was being used so it helps if it's the Norton user.
    Yup I thought so too, that's why I reported it again, and I am a Norton user, have been for years. They have sent me an email, after I reported it, and a case # for the report. They will get back to me in 2 working days I was told.
      My ComputersSystem Spec

  10.    13 May 2016 #360

    Hopefully they get it sorted quickly then, it can't hurt having multiple false positive reports in my opinion.
      My ComputerSystem Spec


 
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