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  1.    13 May 2016 #351
    Join Date : Aug 2015
    Maine
    Posts : 38,430
    Windows10Pro 64Bit

    Quote Originally Posted by essenbe View Post
    Thanks Steve for the link .....it did remove the file as soon as I d/l it. BUT I told Norton to add it to my Safe File list, and then was able to d/l it again, and I ran it with no problem. But I see your point Steve, I did have to d/l it twice and tell Norton this file is alright. So Norton does have this listed as a Bad file to run.
    But the user can change this in their Nortons...... Thanks again Steve for that link too.
      My ComputersSystem Spec
  2.    13 May 2016 #352
    Join Date : Aug 2015
    Maine
    Posts : 38,430
    Windows10Pro 64Bit

    I suppose I could report it to Nortons .....just don't know how long it would take for any action on their part.....Their IS a work around if the user knows how to exclude this program. (DM Log collector)
      My ComputersSystem Spec
  3.    13 May 2016 #353
    Join Date : Aug 2015
    Maine
    Posts : 38,430
    Windows10Pro 64Bit

    Going to Nortons support ...and report this error .....
      My ComputersSystem Spec
  4.    13 May 2016 #354
    Join Date : Apr 2015
    Posts : 12,819
    W10Prox64

    Quote Originally Posted by OldMike65 View Post
    Going to Nortons support ...and report this error .....
      My ComputerSystem Spec
  5.    13 May 2016 #355
    Join Date : Oct 2013
    NW Florida
    Posts : 9,445
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint

    I know the work around. The big point is, it shouldn't be blocked to begin with. It has been reported to Norton and we were told it had been fixed. But, it hasn't.
      My ComputersSystem Spec
  6.    13 May 2016 #356
    Join Date : Aug 2015
    Maine
    Posts : 38,430
    Windows10Pro 64Bit

    Quote Originally Posted by essenbe View Post
    I know the work around. The big point is, it shouldn't be blocked to begin with. It has been reported to Norton and we were told it had been fixed. But, it hasn't.
    Yup, I am on Norton support right now Steve, in a online chat window....all I can do is try.....she has me on hold...
      My ComputersSystem Spec
  7.    13 May 2016 #357
    Join Date : Oct 2013
    Shasta County
    Posts : 1,073
    Win 10 Pro x64

    Norton has done that before too, John sorted it with a PM to Norton support over there.

    Anyone using Norton can report a false positive pretty easily,

    Report a Suspected Erroneous Detection

    I assume anyone can do that but they want to know what product was being used so it helps if it's the Norton user.
      My ComputerSystem Spec
  8.    13 May 2016 #358
    Join Date : Oct 2013
    NW Florida
    Posts : 9,445
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint

    @derekimo, I'm working one right now that Norton blocked. We listed an exception for it and got the files, but it still does it. I'll give him the link to report it... again
      My ComputersSystem Spec
  9.    13 May 2016 #359
    Join Date : Aug 2015
    Maine
    Posts : 38,430
    Windows10Pro 64Bit

    Quote Originally Posted by derekimo View Post
    Norton has done that before too, John sorted it with a PM to Norton support over there.

    Anyone using Norton can report a false positive pretty easily,

    Report a Suspected Erroneous Detection

    I assume anyone can do that but they want to know what product was being used so it helps if it's the Norton user.
    Yup I thought so too, that's why I reported it again, and I am a Norton user, have been for years. They have sent me an email, after I reported it, and a case # for the report. They will get back to me in 2 working days I was told.
      My ComputersSystem Spec
  10.    13 May 2016 #360
    Join Date : Oct 2013
    Shasta County
    Posts : 1,073
    Win 10 Pro x64

    Hopefully they get it sorted quickly then, it can't hurt having multiple false positive reports in my opinion.
      My ComputerSystem Spec

 
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