I cannot login to the Microsoft Store

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  1. Posts : 11
    Windows 10 Home 64
       #1

    I cannot login to the Microsoft Store


    I just upgraded to Windows 10 from Windows 7 and I decided to add an app. I clicked on the store app and then picked the app I wanted and then clicked on Free. A menu came up that said choose account so I clicked on Microsoft Account and a screen popped up for about one second and then was gone. I then went up to the upper right hand of the screen and clicked on the icon to the left of the search window and clicked on Sign In, then I clicked on Microsoft Account and the same thing happened again, a screen popped up and then in a second it was gone. Does anyone have any idea what is causing this?
    Below is the screen I see for a few seconds before it goes away.
    Also, when I go into Setting/Account and click on "Sign in with a Microsoft account instead" the same thing happens.


    Last edited by lifejogger; 07 Oct 2015 at 15:41.
      My Computer


  2. Posts : 11
    Windows 10 Home 64
    Thread Starter
       #2

    I think I am the only person using Windows 10 that has this problem. The people I have talked to at Microsoft have not idea why this is happening. As it is now the apps portion of Windows 10 is useless for me, I might as well go back to Windows 7.
      My Computer


  3. inL
    Posts : 1
    Windows 10
       #3

    You have tried to update windows 10 to fix it?
      My Computer


  4. Posts : 11
    Windows 10 Home 64
    Thread Starter
       #4

    inL said:
    You have tried to update windows 10 to fix it?
    I have installed all the latest Windows 10 that I know of.
      My Computer

  5. Cliff S's Avatar
    Posts : 25,555
    Win10 Pro, Win10 Pro N, Win10 Home, Windows 8.1 Pro, Ubuntu
       #5

    Hi lifejogger welcome to Ten forums. Try this tutorial: https://www.tenforums.com/tutorials/8...dows-10-a.html
      My Computers


  6. Posts : 11
    Windows 10 Home 64
    Thread Starter
       #6

    Cliff S said:
    Hi lifejogger welcome to Ten forums. Try this tutorial: https://www.tenforums.com/tutorials/8...dows-10-a.html
    Thank you for your reply and your suggestion, unfortunately it did not work.
    When I click on the pop up that says Choose Microsoft Account I get a pop up that is a blank screen and it goes away after a second. There is no place for me to enter my Microsoft account. See screenshot in first post.
      My Computer

  7. Cliff S's Avatar
    Posts : 25,555
    Win10 Pro, Win10 Pro N, Win10 Home, Windows 8.1 Pro, Ubuntu
       #7

    And have you check your settings in the note:
    Note: Make sure that you have the correct time zone, date, and time set to avoid the Store having syncing issues.
      My Computers


  8. Posts : 11
    Windows 10 Home 64
    Thread Starter
       #8

    Cliff S said:
    And have you check your settings in the note:
    Time zone, date and time are correct.
      My Computer

  9. Cliff S's Avatar
    Posts : 25,555
    Win10 Pro, Win10 Pro N, Win10 Home, Windows 8.1 Pro, Ubuntu
       #9

    Try copy & pasting the following into an admin command prompt:

    net stop bits
    net stop wuause
    net stop appidsvc
    net stop cryptsvc
    Ren %systemroot%\SoftwareDistribution
    SoftwareDistribution.bak
    Ren %systemroot%\system32\catroot2 catroot2.bak
    net start bits
    net start wuauserv
    net start appidsvc
    net start cryptsvc
    pause
      My Computers


  10. Posts : 11
    Windows 10 Home 64
    Thread Starter
       #10

    Cliff S said:
    Try copy & pasting the following into an admin command prompt:

    net stop bits
    net stop wuause
    net stop appidsvc
    net stop cryptsvc
    Ren %systemroot%\SoftwareDistribution
    SoftwareDistribution.bak
    Ren %systemroot%\system32\catroot2 catroot2.bak
    net start bits
    net start wuauserv
    net start appidsvc
    net start cryptsvc
    pause
    Thank your for this suggestion, but I am sorry to say it did not work. I wonder if there is a program in my startup that could be causing this.?
      My Computer


 
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