1.    02 Oct 2015 #1
    Join Date : Oct 2015
    Posts : 5
    laptop

    Netflix wont work?


    I have updated my laptop to windows 10 and since then the app wont work, I have also tried loading it on the internet and chrome but it still doesn't work. Every time I go on it works but when I press what I want to watch it loads and then comes up with the message "There is a problem with this system's configuration that prevents Windows from playing protected video. Please make sue you have the latest Windows Updates {which I think I do but don't know how to check} as well as Windows 8 certified video and audio drivers installed". Can someone please tell me what to do as this is really annoying!
    Thankyou
      My ComputerSystem Spec
  2.    02 Oct 2015 #2
    Join Date : May 2015
    Central IL
    Posts : 4,342
    Mac OS Sierra

    The app has not worked for a while. Use Chrome to watch Netflix.
      My ComputerSystem Spec
  3.    02 Oct 2015 #3
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,562
    Windows 10 x64 Home Version(1709) Build16299.98

    Quote Originally Posted by bro67 View Post
    The app has not worked for a while. Use Chrome to watch Netflix.
    Hi just clicked on Netflix as not watched it since installed windows 10 and once enter my e-mail and password loaded ok, told me it was setting up player did that, now plays as it should on my laptop so all good to go.
    What player are you or it trying to use mine is using Toshiba own video player
      My ComputerSystem Spec
  4.    02 Oct 2015 #4
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,562
    Windows 10 x64 Home Version(1709) Build16299.98

    Quote Originally Posted by jones123 View Post
    I have updated my laptop to windows 10 and since then the app wont work, I have also tried loading it on the internet and chrome but it still doesn't work. Every time I go on it works but when I press what I want to watch it loads and then comes up with the message "There is a problem with this system's configuration that prevents Windows from playing protected video. Please make sue you have the latest Windows Updates {which I think I do but don't know how to check} as well as Windows 8 certified video and audio drivers installed". Can someone please tell me what to do as this is really annoying!
    Thankyou
    How to check latest updates
    Go into control panel
    Program and features
    view updates
    click on that and all the updates will come up look for the last time an update was installed
    which in my case was 01/10/2015
    Then go to device manager and click on drivers and click check if latest drivers installed if not then click install latest drivers
    I myself use Auslogic Driver updater which is not free but good and does the job I want it to do
    Last edited by hTconeM9user; 02 Oct 2015 at 04:28. Reason: added
      My ComputerSystem Spec
  5.    02 Oct 2015 #5
    Join Date : Sep 2014
    Posts : 338
    Window 10

    Quote Originally Posted by bro67 View Post
    The app has not worked for a while. Use Chrome to watch Netflix.
    It works for me, although the update on 10/1 broke the Stream Manager function. Netflix acknowledged this issue, but it does not stop the app from playing video unless the Stream Manager is launched.
      My ComputerSystem Spec
  6.    02 Oct 2015 #6
    Join Date : Oct 2015
    Posts : 5
    laptop
    Thread Starter

    Quote Originally Posted by bro67 View Post
    The app has not worked for a while. Use Chrome to watch Netflix.
    Thankyou for replying, however it does also not work on chrome for me. I'm not too sure why this is as it seems to have worked for everyone else.
      My ComputerSystem Spec
  7.    02 Oct 2015 #7
    Join Date : Oct 2015
    Posts : 5
    laptop
    Thread Starter

    Quote Originally Posted by PJLLB View Post
    It works for me, although the update on 10/1 broke the Stream Manager function. Netflix acknowledged this issue, but it does not stop the app from playing video unless the Stream Manager is launched.
    Okay thankyou
      My ComputerSystem Spec
  8.    02 Oct 2015 #8
    Join Date : Oct 2015
    Posts : 5
    laptop
    Thread Starter

    Quote Originally Posted by hTconeM9user View Post
    How to check latest updates
    Go into control panel
    Program and features
    view updates
    click on that and all the updates will come up look for the last time an update was installed
    which in my case was 01/10/2015
    Then go to device manager and click on drivers and click check if latest drivers installed if not then click install latest drivers
    I myself use Auslogic Driver updater which is not free but good and does the job I want it to do
    Thankyou for taking your time to contact me! I went onto 'programmes and features' but I cant find the option view updates?
      My ComputerSystem Spec
  9.    02 Oct 2015 #9
    Join Date : Oct 2015
    Posts : 5
    laptop
    Thread Starter

    Quote Originally Posted by hTconeM9user View Post
    Hi just clicked on Netflix as not watched it since installed windows 10 and once enter my e-mail and password loaded ok, told me it was setting up player did that, now plays as it should on my laptop so all good to go.
    What player are you or it trying to use mine is using Toshiba own video player
    I'm using an asus TP550L, thankyou for looking or me!
      My ComputerSystem Spec
  10.    02 Oct 2015 #10
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,562
    Windows 10 x64 Home Version(1709) Build16299.98

    Look in control panel where all your programs come up above that is turn windows on and off there is where you should find view installed updates click that and it will be in there go by the date installed

    On your other problem it was no trouble at all
    that is what those of us who have had no problems are here for to help other members who are having a bit of trouble
      My ComputerSystem Spec

 


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