Windows 10: Photo app crashes after a few seconds after opening

  1.    26 Sep 2015 #1

    Photo app crashes after a few seconds after opening


    Hello,

    After installing and enjoying Windows 10 for a few weeks, I am having problems with the Photo app.
    I was able to open it up with no problems and it showed me all my pictures but I few days ago, I opened it up and it quit after a few seconds. I kept open it with the same results: it opens , acts as if it is loading some pictures but it quits by itself after about 5-7 seconds.

    If this helps, I am providing with an error report from Windows 10.

    Any help you provide, it is greatly appreciated.

    Description
    Faulting Application Path: C:\Windows\System32\backgroundTaskHost.exe


    Problem signature
    Problem Event Name: MoAppCrash
    Package Full Name: Microsoft.Windows.Photos_15.827.16340.0_x64__8wekyb3d8bbwe
    Application Name: praid:App
    Application Version: 10.0.10240.16384
    Application Timestamp: 559f38c5
    Fault Module Name: combase.dll
    Fault Module Version: 10.0.10240.16384
    Fault Module Timestamp: 559f3aac
    Exception Code: 8007000f
    Exception Offset: 000000000018eed5
    OS Version: 10.0.10240.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 4e04
    Additional Information 2: 4e04198441076616020be331832253ac
    Additional Information 3: 1162
    Additional Information 4: 1162a3e8923fc1b00fc7a4ba18acaa81


    Extra information about the problem
    Bucket ID: 74a7c76a81240b32a6b223014a97a74e (133192349268)
      My ComputerSystem Spec

  2.    26 Sep 2015 #2

    Hey mate, similar problem here w/ potential fix: Win10 store freezes when I click - Windows 10 Forums

    Let me know here if my posts there didn't help with the problem.
      My ComputerSystem Spec

  3.    27 Sep 2015 #3

    Thanks for your suggestion but unfortunately it did not work. I did try other solutions like uninstalling/ reinstalling the Photos app with the same result; although now the app closes/quits after about 2-3 seconds.

    I really hope Microsoft works on a solution to this headache.

    Thanks again for your reply
      My ComputerSystem Spec


 

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