Windows 10: Problem setting up Cortana

  1.    11 Sep 2015 #1

    Problem setting up Cortana

    So I thought I'd give Cortana a try since I can turn it off again if I don't want it, however I get to the point where it makes me login, I enter my email address and password and then it takes me to the next step where it tells me something like you need to enter your current password just one more time.
    I enter the same password one last time and it tells me it's wrong.
    I go through it all over again and reset my password and try again, go though the first login and get to the second stage where it asks me to enter my password one "last" time, and I do and it tells me it's wrong again.
    Try a third time, this time leaving the password blank on the 2nd step and still fails.
    Anybody know what I'm doing wrong here?

    Edit: I know the password is correct as I've used it to login to live this morning, so not sure why it's not accepting it in the 2nd stage of the Cortana setup.
      My ComputerSystem Spec

  2. Kari's Avatar
    Posts : 15,025
    Windows 10 Pro
       11 Sep 2015 #2

    Between the lines I can read that you are at the moment using Windows 10 with a local account. Cortana requires you convert it to a Microsoft Account, Cortana can't be used when signed in to Windows with a local account. You can read more about the differences between the local and MS accounts in the beginning of this tutorial: Microsoft Account - Switch to in Windows 10 - Windows 10 Forums

    When signed in to Windows with a local account and setting up Cortana, it converts your account to an MS account. That's the phase one, Cortana asking you your MS account email address and password. The phase two is kind of "identity check", Windows wants to know it's you and not just someone else who just happened to find your PC already signed in to desktop. That's why it asks you to give one last time the password of your old Windows 10 local user account.

    Example: Mr. Larry Laffer has used Windows 10 with a local account Larry, password MyWindowsPassword. He has an email address, a Microsoft account, password MyEmailPassword. In phase one Cortana needs him to enter the MS account email and password (, password MyEmailPassword), and then in phase two the password of the local account Larry is currently signed in to Windows (MyWindowsPassword).

    Short: phase one, enter your MS account email and its password, phase two enter your current local account's password.

    Please notice that when you do this your whole user profile, user account will be converted to a Microsoft account and in the future you sign in to Windows using this email address and its password, not your old local account and its password. If you at any point decide to go back to local account, you can find instructions here: Local Account - Switch to in Windows 10 - Windows 10 Forums

      My ComputerSystem Spec

  3.    11 Sep 2015 #3

    Thanks Kari,

    I'll give that another shot tonight when I get home. Indeed when I first installed 10 (upgraded to 10) I used my Microsoft account but then I converted it to a local account and got rid of all traces of the Microsoft account from my computer. I don't use a password to login to my computer at home since it's only me and the partner and it's a local account.

    I'm guessing my big stumbling block here is that I am using a local account instead of a Microsoft account to use my computer.

    Is it possible to have both a local account and a MS account on the same installation of 10?
      My ComputerSystem Spec

  4. Kari's Avatar
    Posts : 15,025
    Windows 10 Pro
       11 Sep 2015 #4

    Traijan said: View Post
    Is it possible to have both a local account and a MS account on the same installation of 10?
    Yes. You can have as many user accounts on the same Windows 10 machine as you want to, a mix of local and Microsoft accounts. In fact although I am a fan of MS account, loving the OneDrive and Cortana integration, I have at least one local admin account on all my machines.

    See this tutorial for various options: User Account - Add in Windows 10 - Windows 10 Forums

      My ComputerSystem Spec


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