Issue with Illustrate dBpoweramp Music Converter - Virus or what ?

kufr · 05 Nov 2023

I am not sure what is going on with Illustrate dBpoweramp Music Converter lately.

When I try to install it. It asks me to double click on another file that it made on the desktop ? These are a few kb's in size and are .exe files. I have not clicked on any and have deleted them.

While installing this is the pop-up that pops up (see screenshot plz)

Issue with Illustrate dBpoweramp Music Converter - Virus or what ?-hn0647.png

I have tried multiple times via different downloaded files even older version from reliable sources everytime the same issue.

The random files that it created on the desktop and asked me to click on them as seen in the screenshot are below.

1) BDC2.tmp-dBDoInstallActions64.exe
2) BE31.tmp-dBDoInstallActions64.exe
3) 8AF.tmp-dBDoInstallActions64.exe

I even tried to google it but there is nothing online about it. Can someone please tell me that is this a Virus or what ?? Any help will be much appreciated please.

dalchina · 05 Nov 2023

Seems something is preventing a file used as part of the normal installation sequence from executing normally.

Possibly some security program?

Example of this happening:
https://www.dell.com/support/kbdoc/e...ponent-to-fail

In order to avoid these issues, you need to add to AntiVirus exclusion list the directory C:\Users\ServiceAccount\AppData\Local\Temp or stop the AntiVirus during install or upgrade process.

kufr · 05 Nov 2023

dalchina said:

Seems something is preventing a file used as part of the normal installation sequence from executing normally.

Possibly some security program?

Example of this happening:
https://www.dell.com/support/kbdoc/e...ponent-to-fail

So you think it is safe to install this file ?

dalchina · 05 Nov 2023

And thank you for your reply.

I have absolutely no personal opinion on that as it's not a program I'm familiar with.

If you have obtained it from a reputable source, then it should be fine.
By all means upload it to Virustotal or run other AV scans on it of course.

You are using Emsisoft Anti-Malware, MSE

Perhaps one of those is blocking the installation - could be a false positive detection on a file created during the installation - but I would have hoped that if that was so, the program responsible would have created an appropriate message.

You might check if the file created in that location has been quarantined.