Why can't I install Teamviewer?


  1. Posts : 110
    10 64-Bit
       #1

    Why can't I install Teamviewer?


    I'm trying to install TeamViewer onto my PC, but I can't access the website. I just get error messages. I have tried to get it on my phone and I get similar messages, even trying to access it through the Microsoft Store isn't successful. But when trying on a friends phone it loaded the website fine. Does anyone know why only this website fails to load, any help would be much appreciated?Why can't I install Teamviewer?-capture.jpgWhy can't I install Teamviewer?-capture2.jpg
      My Computer


  2. Posts : 2,191
    Windows 10 Pro 64-bit v22H2
       #2

    Are you using a VPN? If so temporarily disable it. What website are you trying? Here is what the main page should look like.

    Why can't I install Teamviewer?-2023-09-17-11_33_54-teamviewer-remote-connectivity-software-personal-microsoft-.jpg
      My Computers


  3. Posts : 110
    10 64-Bit
    Thread Starter
       #3

    No I'm not using a VPN. That looks to be the correct page judging by your screenshot as that is the same page that came up on my friends phone. I've also tried to load through Microsoft Edge aswell and still no success.

    - - - Updated - - -

    Although I clicked the link that came up in the Google search results. If I type in the website directly I get this come up.
    Why can't I install Teamviewer?-capture.jpg
      My Computer


  4. Posts : 5,452
    Windows 11 Home
       #4

    Your ISP seems to have some strict protection in place, try a different DNS, even within the browser will do.

    How to Enable or Disable DNS over HTTPS (DoH) in Microsoft Edge

    Then again in order to use it, you would need to setup a different DNS within Windows as well.
      My Computer


  5. Posts : 110
    10 64-Bit
    Thread Starter
       #5

    So that's all worked so far and I have downloaded TeamViewer. But when loading its saying it can't connect, so I imagine this is what you meant by having to change settings within Windows itself, how would I go about dong that?
    Why can't I install Teamviewer?-capture.jpg
      My Computer


  6. Posts : 5,452
    Windows 11 Home
       #6
      My Computer


  7. Posts : 110
    10 64-Bit
    Thread Starter
       #7

    This is something I do not have a lot of experience with, I don't want to change a wrong setting by mistake, so I will spend a bit of time to get my head around it all and then I will have a go. Once I have done so I'll then update this thread.
      My Computer


  8. Posts : 5,452
    Windows 11 Home
       #8

    You can use something like this for a quick change and then restore it to default.

    Dns Jumper v2.2 - A Free DNS Changer
      My Computer


  9. Posts : 110
    10 64-Bit
    Thread Starter
       #9

    OK great thanks that looks like that could be useful. Is this something I could use everytime I would want to use TeamViewer, as its not something I would be using everyday?

    - - - Updated - - -

    That all seems to work a treat, thanks for all your help.
      My Computer


 

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