I cannot print from my pc or save files as a pdf

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  1. Posts : 110
    Windows 10
    Thread Starter

    Yes, I can now access the internet but it is very slow. It takes sometimes minutes after striking a key for the system to respond. I do not have a 3P firewall for protection. I will get all that I can from the system in the about menu and that too takes time to get to in the settings.

    I am curious and I have a question, since I have the internal drive cloned, if I have to do a complete factory reset would that likely resolve the issue? If that resolves the activation issue, then could I just take the cloned system I have and just load that back onto the system after the factory reset?

    All of that is time consuming if that is possible, but I have invested a great deal of that already, so if that is at least a solution then that gives me some hope that something can work.
    Last edited by tzxlyd; 15 Jul 2023 at 10:35.
      My Computer

  2. Posts : 43,460
    Win 10 Pro (22H2) (2nd PC is 22H2)

    If you have a clone of your system drive created BEFORE these problems arose, then you could simply restore the clone.

    Whyever would you first do a factory reset?

    Note that members stongly recommend the routine use of 3rd party disk imaging - which allows
    - multiple instances of the imaged partitions to be maintained on a single backup disk
    - faster imaging via differential or incremental imaging

    Thus imaging can be done in a few minutes from SSD over USB3 for example. Faster than cloning.
      My Computers

  3. Posts : 110
    Windows 10
    Thread Starter

    Yes, I believe the slowness of the system is because of malware. I am running Super Anti-Spyware now and that will likely take more than 24 hours to run because of the sluggishness of the system. I have used the slmgr commands and it said it worked successfully. However, when I go to the settings, I see that it still is not activated. I tried to use the telephone activation but is says that my Installation ID is invalid. Of course, I got the IID from using the slmgr command, so I know that is not the case.

    I attempted 2x to use the telephone option and it did not work. I will look for other telephone numbers for windows because the automated systems will only perform a few tasks and then disconnect. I just hope a factory reset of the computer will work as that may be my last chance. Also, perhaps when I restart the computer it will accept the changes that slmgr says was successful.

    - - - Updated - - -

    I believe I have successfully gotten Windows 10 activated. I am sure it is pure luck if it is true and I am awaiting a restart of my computer to confirm that is the case. I spent about 3 hours with Microsoft on Thursday evening trying to figure it out with a technician ultimately telling me that I would likely have to go to the factory reset option.

    They had me remove the Super Antispyware program, Malwarebytes and other programs they believed may have been causing a conflict. I do believe that to be the case but still they were trying everything to assist me. After removing and disabling many programs the sluggishness did improve but we could not get the system to activate Windows. They were supposed to call me back after restarting my computer was taking very long but when they called back at about 7:00 pm PST, I could not hear anyone on the other end of the phone. I tried to call them back but was told the wait was more than 2 hours. I held for about an hour or more, then eventually hung up.

    I started a complete scan of the computer with Windows Defender that took about 17 hours to complete. I then ran 2 offline scans with Windows Defender that are designed to detect malware. I attempted to activate Windows again with the troubleshooter, but I was told Windows could not be activated. So, I decided to again attempt the slmgr command to activate windows using slmgr.vbs /ato and I was told that Window was activated successfully. Following this the Activation screen then changed and showed that Windows 10 is activated as shown in the attached picture.

    Unfortunately, as I feared when I restarted the computer, I get the old message that Windows is not activated. I repeated the steps above and once again windows says that it is activated. This time instead of restarting the computer, I am attempting to install updates to Windows in hopes that there is a fix in the update for my problem.

    I do not understand why the system will not stay activated after restarting -- this has to be some malware preventing the activation of Windows on my computer, right?
    Attached Thumbnails Attached Thumbnails I cannot print from my pc or save files as a pdf-20230713_145424.jpg   I cannot print from my pc or save files as a pdf-20230713_151718.jpg   I cannot print from my pc or save files as a pdf-20230713_161728.jpg  
      My Computer

  4. Posts : 43,460
    Win 10 Pro (22H2) (2nd PC is 22H2)

    Want to be sure that it's something corrupt in your current installation?

    Replace the disk in your laptop with a spare one. Clean install Win 10 (ideally you will have linked your activation with an MS id - but not essential).

    Check the installation activates and stays activated.
    If it doesn't, that would be strange.

    My guess is your current installation is old, littered with programs, and that you will struggle to clean it up.
      My Computers

  5. Posts : 110
    Windows 10
    Thread Starter

    Once the updates finished downloading and installing, I let the PC update as it was scheduled to do outside of active hours. I went to bed and when I checked the PC the next day, it was updated and Windows was still activated.

    I have since that time been trying to remove all of the malware threats still on the PC. I have been running complete scans repeatedly with Defender but I believe the app is limited in its capabilities to remove all malware that it detects. The PC in the process has gone through countless complete and offline Defender scans. Unfortunately, there are some very nasty looking viruses that I cannot remove and they are Trojan:Win32/Pynamer.A!ac and TrojanClicker:Win32/Doplik.Q. From what I have read Windows Defender is unable to remove these malicious attackers from PCs but it can identify them.

    I do not trust advertisements for anti-virus programs but the tech forums recommend a program called "GridinSoft Anti-Malware" as the only program that can remove these. I am very leary of downloading anything -- I have not opened IE yet because I do not know how accessing the internet will invite more malware through these already identified threats. I would appreciate any advice and assistance that can be offered with this now malware removal problem.
      My Computer


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