Can't update zoom - "contact your IT administrator"


  1. Posts : 1,810
    Windows 10 Pro
       #1

    Can't update zoom - "contact your IT administrator"


    When I tried to join a zoom meeting an hour ago, I got an error message "Please contact your IT team to update to the latest version of Zoom." But how?

    Huh? I am the "IT team." So I did a manual download of the latest Win 64 client, ran the installer with Admin privs. and got a window to log in to zoom. Whereupon I got the same error message.

    Win 64 Pro 2H22 + latest patches.
      My Computers


  2. Posts : 7,046
    22H2 64 Bit Pro
       #2

    Likely solution is uninstall Zoom via control panel, reboot, then install a fresh copy.

    Note: When I join meetings I just join via browser without needing the desktop client. Or else I just use my i-phone.

    See:

    Joining-a-Zoom-meeting-without-an-account

    Prerequisites for joining a Zoom video call as a guest

    Note   Note

    Each meeting has a unique 9, 10, or 11-digit number called a meeting ID that will be required to join a Zoom meeting
    The host of the meeting must have Authentication profiles disabled, or authentication exceptions are set up to allow guests to join
    The host of the meeting must have Only authenticated users can join meetings from Web client disabled
    If you want to join from your browser without downloading Zoom, the host must have Show a “Join from your browser” link enabled
      My Computer


 

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