Cannot install DELL's SUPPORTASSIST program

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  1. Posts : 236
    windows 10
       #1

    Cannot install DELL's SUPPORTASSIST program


    Whenever I try to install Dell's SupportAssist software (on my Win 10/22H2 desktop) it returns this unhelpful message: SUPPORTASSIST FAILED. When I search their log, I see a 1603 error (whatever that means?).

    Well, thanks a lot DELL! Do you think you being a huge IT company can show some respect for your clients and point me in the direction of a more meaningful message about what I should do to correct this?

    Since DELL is impossible to call (I keep getting a busy signal) and besides, my Optiplex 3010 is nearly 10 years old (but works just fine) so I know there'll be a charge if I actually spoke to someone.

    Thanks in advance to all who reply.

    Dan
      My Computer


  2. Posts : 7,983
    windows 10
       #2

    The error is not enought free space he error 1603 might occur on a computer system that does not have enough disk space to install the setup and store rollback files. This space is required on the root drive even if the setup may be installed to a different drive. Check that there is enough space on the root drive of the computer system.
      My Computer


  3. Posts : 4,438
    several
       #3

    do you have the dell recovery media ?
      My Computer


  4. Posts : 236
    windows 10
    Thread Starter
       #4

    Samuria said:
    The error is not enought free space he error 1603 might occur on a computer system that does not have enough disk space to install the setup and store rollback files. This space is required on the root drive even if the setup may be installed to a different drive. Check that there is enough space on the root drive of the computer system.
    Thanks for your reply, but my 1 TB SSD's "C:" drive is only about 25% full.
    Dan

    - - - Updated - - -

    SIW2 said:
    do you have the dell recovery media ?
    No - I bought the PC as is from a local repair shop without any documentation/discs.
    So far, it has been one of the most trouble-free PCs I've ever owned.
    Dan
      My Computer


  5. Posts : 7,983
    windows 10
       #5
      My Computer


  6. Posts : 236
    windows 10
    Thread Starter
       #6

    From what I can tell, there is no old version of SUPPORT ASSIST lingering around to uninstall and there was no Registry entry that mentioned DELL (in the Reg key described in your link).

    Maybe my 10-year-old PC was just not intended to use SUPPORT ASSIST, but you'd think DELL would issue a more meaningful message?!

    But thanks for sharing,
    Dan
      My Computer


  7. Posts : 9,746
    Mac OS Catalina
       #7

    You do not need the Dell Support Assistant. If it is not on their website for Windows 10/11, you do not and never have needed it.
      My Computer


  8. Posts : 7,828
    Windows 11 Pro 64 bit
       #8

    I would give Support Assist a very wide berth. It was the cause of BSODs on a friend's PC I fixed last year and it was very hard to remove all traces of it despite uninstalling the program. Just review the Dell web site for upgrades for your Service Tag.
      My Computers


  9. Posts : 236
    windows 10
    Thread Starter
       #9

    Steve C said:
    I would give Support Assist a very wide berth. It was the cause of BSODs on a friend's PC I fixed last year and it was very hard to remove all traces of it despite uninstalling the program. Just review the Dell web site for upgrades for your Service Tag.
    Wow! Are you certain the Dell SA was the BSoD culprit? i.e., did you use the SA to perform a task that then caused the BSoD?
    I recently used the HP version of SA and it saved me from an occasional BSoD by informing me of a driver update.

    I'm more curious why the install always fails (especially since it's obviously Dell sanctioned) than actually am in need of it.
    Thanks for your warning,
    Dan
      My Computer


  10. Posts : 9,746
    Mac OS Catalina
       #10

    Yes, it was the cause of many BSOD's on Dell machines. It is not needed.
      My Computer


 

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