dell support assist

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  1. Posts : 187
    windows 10 Home
       #1

    dell support assist


    I have tried repeatedly to uninstall dell support assist. It is from programs and features but not totally i tried in reg but could not find it there. did it with revo uninstaller and iobit but these things are still in services so i do not think it is totally removed see attachment for what is still in r services. I have had 4 dell techs try and fix it because it was not working hey all failed. I ran the installer again and it said my support assist was up to date now haw can that be if it is uninstalled? How do i totally remove it from my computer and get thosE things out of services. Thank you for any help. Also i do not find it in wowo64 or program files but in one drive which i have but it is not in sys wow64 or programm files but in one drive which i have disable but not uninstalleddell support assist-capture.png

    - - - Updated - - -

    why is it still running on my computer if supposedly uninstalled and why did when i try to install and try uninstalling does it sa it is up to date

    - - - Updated - - -

    thank you in advance
    dell support assist-capture.png my computers operating system was reinstall a month ago and the tech was able to transfer everything over from a backup not sure if that is the reason
      My Computer


  2. Posts : 2,585
    Win 11
       #2

    Part of Support Assist is used in the POST (Power On Self Test). The error codes that are generated if there is an error are generated by Support Assist. You don't want it completely gone. Just disabling startup in Windows "tames it".

    If you want to uninstall it, do it with the Windows uninstaller and it will leave the POST part intact (what it does from reports on the Dell support forums).

    From the Dell support forum for Support Assist, Uninstalling/Installing:
    FAQ
      My Computers


  3. Posts : 187
    windows 10 Home
    Thread Starter
       #3

    i want it removed how do i remove it from the registry
      My Computer


  4. Posts : 2,585
    Win 11
       #4

    You would have to manually edit registry to remove ALL entries. Even Revo Uninstaller Pro won't remove every program entry.

    I work the Dell forums and left over registry entries has never been an issue that I've seen. I added a link to the Dell FAQ page for SA to my original post.
      My Computers


  5. Posts : 187
    windows 10 Home
    Thread Starter
       #5

    thank you i fixed thanks to all who answered
      My Computer


  6. Posts : 7,917
    Windows 11 Pro 64 bit
       #6

    Dell Support Assist is the work of the devil and was the cause of BSODs on a friend's PC I fixed. I remember using Autoruns to find and delete some Support Assist items left over despite uninstalling the product.
      My Computers


  7. Posts : 2,585
    Win 11
       #7

    What was the fix?
      My Computers


  8. Posts : 336
    Windows 10 Home 64bit
       #8

    Same as McAfee. Nuke it from space.
      My Computer


  9. Posts : 1,803
    Windows 10 Pro (+ Windows 10 Home VMs for testing)
       #9

    Steve C said:
    Dell Support Assist is the work of the devil and was the cause of BSODs on a friend's PC I fixed. I remember using Autoruns to find and delete some Support Assist items left over despite uninstalling the product.
    I have to agree. I've seen far more posts here and elsewhere where Dell Support Assist has been the cause rather than the solution of Dell device issues. I'm now a Dell-only Windows (and Linux) user and don't have Dell Support Assist on any of my many devices.
      My Computer


  10. Posts : 5,024
    Windows 10/11 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
       #10

    Steve C said:
    Dell Support Assist is the work of the devil and was the cause of BSODs on a friend's PC I fixed. I remember using Autoruns to find and delete some Support Assist items left over despite uninstalling the product.
      My Computer


 

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