Link to Windows fails to generate QR code


  1. Posts : 30
    Windows 10
       #1

    Link to Windows fails to generate QR code


    My new phone was linked to windows at one point but stopped connecting. So I removed the phone on the PC and the PC in the phone app to start from scratch. When I get to the PC app trying to generate the QR code it either fails, saying "it's not you it's us..try again later", or hangs. Same results with a PIN. My MS account shows my PC as the only device.
    Last edited by ellary; 16 Apr 2023 at 15:46.
      My Computer


  2. Posts : 2,231
    Windows 11 Pro 64-bit v23H2
       #2

    ellary said:
    My new phone was linked to windows at one point but stopped connecting. So I removed the phone on the PC and the PC in the phone app to start from scratch. When I get to the PC app trying to generate the QR code it either fails or hangs. Same results with a PIN. My MS account shows my PC as the only device.
    I have never had a problem using Phone Link with My Samsung S21 when connecting to any of my desktop computers using a wired network connection or my laptops using a wireless connection. Note if there is a problem I just remove the respective devices on both ends and tried again.

    BTW, I am using my ASUS laptop with Phone Link but it is not a registered device for my Microsoft account.

    ON PC

    1. Click Get Started

    Link to Windows fails to generate QR code-1-phone-link.jpg

    2. Click Sign In

    Link to Windows fails to generate QR code-2-phone-link.jpg

    3. Click Pair with QR code. QR code is shown on PC screen.

    Link to Windows fails to generate QR code-3-phone-link.jpg

    [B]ON PHONE[/B]

    1. Start Link to Windows

    Link to Windows fails to generate QR code-1-linktowindows.jpg

    2. Select Add computer

    Link to Windows fails to generate QR code-2-linktowindows.jpg

    3. Select Continue. Point phone at QR code on computer screen to scan code. When done setup is complete.

    Link to Windows fails to generate QR code-3-linktowindows.jpg
      My Computers


  3. Posts : 30
    Windows 10
    Thread Starter
       #3

    I've done all of those and I still don't get a QR code. The screen says "Something went wrong. It's not you, it's us. We're experiencing service issues, so please try again later." It never works later.
      My Computer


  4. Posts : 2,231
    Windows 11 Pro 64-bit v23H2
       #4

    Is your phone properly supported by Phone Link? Only Samsung plus a few other are.

    Supported devices for Phone Link app experiences

    Have you tried reinstalling Phone Link and Link to Windows?
      My Computers


  5. Posts : 30
    Windows 10
    Thread Starter
       #5

    I have a Galaxy S21+. Link to Windows is permanently installed. I opened the settings for the app on the PC, repaired it and reset it. It's working fine now.
    Thank you.
      My Computer


 

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