Adobe Acrobat Reader ate my decimal point

milford · 19 Jan 2023

For the past 3 years I have been getting my pay stub from my companies on-line portal. Was able to print out with no problem. Yesterday, printed out my latest and noticed the decimal points did not print out. Instead of 123.45 I got 123 45
I printed out previous stubs, and got the same thing, no decimal point, they did print out in the past and they are visible on screen.
So I printed out a news article and got the periods at the end of the sentence. Found a math website with decimal problems and that also printed out, no problem. So then I downloaded Soda PDF, and that printed out decimals, no problem. ??? Just Adobe will not print out decimal points from my pay stub. Could there be a setting in Adobe thats causing this? Really hate to switch PDF viewers/printers.

Windows 10 Ver 22H2 OS Build 19045.2486

Berton · 19 Jan 2023

My Win10 Version is the same. I just opened a manual for my Notebook with Adobe Acrobat Reader Version 2022.003.20310 and got all the dots/periods on a page printed on my HP LaserJet M148. There are some settings in right-click or File and Properties but don't see where suppression of a character is one of them.

Adobe Acrobat Reader ate my decimal point-screenshot-2023-01-19-100317.jpg

PiKo · 20 Jan 2023

System restore possible to a date, that everything went well?

cereberus · 20 Jan 2023

Nine times out of 10, uninstalling Acrobat and reinstalling will solve issue.

bro67 · 20 Jan 2023

PiKo said:

System restore possible to a date, that everything went well?

Will not fix what is a part of the document in question. It all depends on the information that was used to create the file. Nothing the OP does with making changes to their system will change this.

bro67 · 20 Jan 2023

cereberus said:

Nine times out of 10, uninstalling Acrobat and reinstalling will solve issue.

It will not fix it. It is that the software used to create the PDF imports the information on the document and the document may not pass certain items off to a printer.

milford · 20 Jan 2023

May have found the problem. On 1/16/23 Microsoft installed Microsoft Edge Webview2 Runtime. Have no idea what this is, but after searching the Web, a lot of people are complaining its affecting some of their programs, including Edge. Removing it may cause further problems, so I cheated. I removed Adobe Reader and have been using Soda PDF all morning with no problem.

Thanks everyone for the help.

bro67 · 20 Jan 2023

milford said:

May have found the problem. On 1/16/23 Microsoft installed Microsoft Edge Webview2 Runtime. Have no idea what this is, but after searching the Web, a lot of people are complaining its affecting some of their programs, including Edge. Removing it may cause further problems, so I cheated. I removed Adobe Reader and have been using Soda PDF all morning with no problem.

Thanks everyone for the help.

Yes if using Edge to view the PDF it can cause some issues with how the information on the PDF is embedded. By itself, Acrobat should not be affected by Webview2 runtime since it has zero to do with that product.

PiKo · 21 Jan 2023

bro67 said:

Will not fix what is a part of the document in question. It all depends on the information that was used to create the file. Nothing the OP does with making changes to their system will change this.

OP stated that old documents which printed correctly in the past, now showed the same issue also. Clearly a change in the OS or the program.