Can't Uninstall Dell Digital Delivery Services

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  1. Posts : 7,871
    Windows 11 Pro 64 bit
       #1

    Can't Uninstall Dell Digital Delivery Services


    I'm trying to remove bloatware from a friend's Dell Inspiron 17 5000 laptop.

    I can't uninstall Del Digital Delivery services (see below). Nor can I reinstall it to uninstall it. How do I remove this program?
    Can't Uninstall Dell Digital Delivery Services-snip-3.png
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  2. Posts : 42,735
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Hi, this appears to give some useful info:
    should-I-remove-it

    Have you checked the Control Panel, Programs and Features list?
    Personally I prefer to run geek uninstaller which runs the standard installer, then scans for the rest.

    There's a possible msiexec command line, and if all else fails, you could force remove it using a 3rd party uninstaller.

    This:
    Amazon.com
    says
    It also comes with Dell Digital Delivery Service installed memory resident (12MB). To stop the memory resident part of it 1. Click Start. 2. Type "services.msc" and press ENTER. 3. Scroll down and double click "Dell Digital Delivery Service". 4. Change "Startup Type" to "Disabled". 5. Click on "Stop". You can still run the program from "Programs" -> "Dell"
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  3. Posts : 7,871
    Windows 11 Pro 64 bit
    Thread Starter
       #3

    dalchina said:
    Hi, this appears to give some useful info:
    should-I-remove-it

    Have you checked the Control Panel, Programs and Features list?
    Personally I prefer to run geek uninstaller which runs the standard installer, then scans for the rest.

    There's a possible msiexec command line, and if all else fails, you could force remove it using a 3rd party uninstaller.

    This:
    Amazon.com
    says
    I saw that. There is no sign of the Dell Service running. It won't uninstall in the normal way or using Revo Uninstaller. It seems to require a path which is unavailable for some reason.
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  4. Posts : 4,511
    several
       #4

    I think you need to get .msi file from somewhere.
    dell.d3.installer.4.0.92.0.msi

    Maybe can be had from dell site.

    The Dell Digital Delivery application is preinstalled on most Dell systems. If you need to re-install the application, select your product from Drivers and Downloads. Select category "Application" to find the Dell/Alienware Digital Delivery Application.
    https://www.dell.com/learn/us/en/04/...gital-delivery

    It will probabaly be in the official dell recovery media for that machine.
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  5. Posts : 7,871
    Windows 11 Pro 64 bit
    Thread Starter
       #5

    SIW2 said:
    I think you need to get .msi file from somewhere.
    dell.d3.installer.4.0.92.0.msi

    Maybe can be had from dell site.



    https://www.dell.com/learn/us/en/04/...gital-delivery

    It will probabaly be in the official dell recovery media for that machine.
    I have that install file but it won't work despite browsing to the correct folder. I solved the problem by searching for and deleting all instances of the path shown in post 1 in the registry. Revo uninstaller was then able to remove the program and any leftovers. This why I avoid installing such bloatware on my own PCs although I expect it was installed by Dell on manufacture.
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  6. Posts : 42,735
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #6

    There's a possible msiexec command line
    - have you tried that- shown in article I posted.

    Also that shows where this should be installed. As I suggested: if you can find a folder - especially one with an exe file in it - then you can use Wise Uninstaller (free) or Revo Uninstaller (Pro) - can't recall if its free version supports custom or forced uninstall- then browse to that folder and start the forced uninstall from there.
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  7. Posts : 2,123
    Windows 11 Pro (latest update ... forever anal)
       #7

    GeekUninstaller (freeware)

    RevoUninstaller (freeware)
    (With Revo, no need to create System Restore; don't reboot even if prompted; make sure you select/run the Advanced option to remove all leftover files/folders/registry entriees)
      My Computers


  8. Posts : 7,871
    Windows 11 Pro 64 bit
    Thread Starter
       #8

    dalchina said:
    - have you tried that- shown in article I posted.

    Also that shows where this should be installed. As I suggested: if you can find a folder - especially one with an exe file in it - then you can use Wise Uninstaller (free) or Revo Uninstaller (Pro) - can't recall if its free version supports custom or forced uninstall- then browse to that folder and start the forced uninstall from there.
    I used Revo but it didn't work until my registry fix in post 5.
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  9. Posts : 7,871
    Windows 11 Pro 64 bit
    Thread Starter
       #9

    idgat said:
    GeekUninstaller (freeware)

    RevoUninstaller (freeware)
    (With Revo, no need to create System Restore; don't reboot even if prompted; make sure you select/run the Advanced option to remove all leftover files/folders/registry entriees)
    I used Revo but it didn't work until my registry fix in post 5.
      My Computers


  10. Posts : 42,735
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #10

    Ah- so you have managed to remove it...? (not marked as solved at that point so I missed the line in the middle of your post..)
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