Lightroom 6 freezes

I use Windows 10 on my two Toshiba laptops (R700 and R930) and almost everything is running excellent. I have one problem though - if I start Adobes Lightroom 6 it freezes when I try to use the development module. I have tried numerous proposals to avoid this, including un-checking use of graphic processor. The only method that so far works is to start the program as administrator - then everything is running fine. I can live with this, but I think something is wrong...
Does anyone have an idea what is behind this?
Thanks for every good comment...
Regards,
/Anders

Thanks for the link - many report about this problems on many different systems, Mac and PC etc. I am surprised Adobe has not done anything officially about this. Based on this thread I have unistalled C++ and Lightroom, restarted, installed again - but encounter the same problem - I have to launch the program as administrator. I use the stand alone (6 not CC) version of Lightroom.
Thanks for the reply. Below is the Systeminfo from Lightroom 6.1.1. Why does it say Windows 8.1??? - I run 10!
/Anders

Lightroom version: 6.1.1 [ 1032027 ]
License: Perpetual
Operating system: Windows 8.1 Business Edition
Version: 6.3 [9600]
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2,9 GHz
Built-in memory: 16262,1 MB
Real memory available to Lightroom: 16262,1 MB
Real memory used by Lightroom: 358,3 MB (2,2%)
Virtual memory used by Lightroom: 302,0 MB
Memory cache size: 57,8 MB
Maximum thread count used by Camera Raw: 2
Camera Raw SIMD optimization: SSE2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1366x768
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
Intel(R) HD Graphics 4000

Check OpenGL support: Passed
Vendor: Intel
Version: 3.3.0 - Build 10.18.10.4252
Renderer: Intel(R) HD Graphics 4000
LanguageVersion: 3.30 - Build 10.18.10.4252


Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: C:\Users\Anders\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Anders\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Canon Tether Plugin
2) Leica Tether Plugin
3) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086
D

sygnus21 said:

Hi Leicakillen,

I started a thread over at DP Review on this issue - LR CC Crash and possible fix. See if anything there helps. Also, go to your laptop vendor's website and look for the latest video drivers for your system(s).

BTW when you say you have LR6 do you mean the stand alone version, or the Creative version?

Let us know.

Thanks very much for your reply!
1. I have bought LR 6 (not the CC) from Adobe, I have the serial numbers, is licensed and I have an Adobe account. Before LR 6 I used LR 4 and 5 with W 7 without any problems on the same laptop (Toshiba Portege R930).
2. Patching - not sure what you mean, the version I run is the updated version LR 6. Lightroom version: 6.1.1 [ 1032027 ]License: Perpetual Graphics Processor Info: Intel(R) HD Graphics 4000. Please note : Graphic processor acceleration is disabled!!
3. I am the administrator of this laptop.
4. Windows 10 version is 10.0.10240 build 10240, updated from W7.
Apart from this Lightroom issue - everything else is running very well with W10 on this Toshiba!

Can you make anything out of this?? I would be most grateful!

Best regards
/Anders

sygnus21 said:

I'm not sure why you're having such issues as Lightroom is very compatible with Windows 10. With that, some questions...

• I see this is the stand-alone version (boxed) of LR 6. where did you get it from?
• Has it been licensed with Adobe?
• Are you patching it (Lightroom)? Adobe has come out with several patches since I made that post at DPR.
• Are you an administrator on that machine in question?
• What version of Windows 10 are you running?
• Is it still the trial version?

It would be very helpful to have all those questions answered.

Thanks.

Dear sygnus21,
I have unistalled LightR and Visual C++, restarted the laptop, installed C++, rebooted, installed LR - but the same pattern occurs, I can use the program as administrator but not without this option....
Thanks for your replies,
/Anders

I had the same thing happening to me, but this also happend in Windows 8.1.

I fixed it by disabling the GPU support in Lightroom. Try this, and if LR doesn't crash anymore, then you know it has something to do with the settings of your graphical card.

I have an AMD card in my system, and I had to change some settings to make it work. (The things mentioned in the posted link in a previous message.)

Look in the settings of your graphical card if you can find anything resembling:

Frame Rate Control
Wait for Vertical Refresh -> "Always on"
OpenGL Triple Buffering -> "On"

If you can't find anything about this in your settings, just disable GPU support for now.