not sure this question belongs?




I have three computers with newly updated to Windows 10 on them. Two of them had no problem getting the free app called “The Weather Channel”. But on my desktop I cannot get THE WEATHER CHANNEL.

The problem:

When I go to the store I find the Weather Channel and it is free except I run into this problem every time I try to get the free app:


  1. I click on free and I get a window that indicates there is a old email account that is not active, but they ask for a password. I put in what I believe is the password and I get a memo saying they need a code which I don’t have and then it asks for my phone #. I get a red memo saying invalid email address. Then they give me another old email address which is also invalid and so they say I need to click “next” to answer a bunch of questions about me and the content of recent emails and other email addresses that I have used recently so that they can verify me..I never receive a code on any of my email accounts or by phone. They say they need 24 hours to verify me. After several tries thy send me this email:


“Your account is verified and now you just need to reset your password
Right on! The information you submitted for jh*****@hotmail.com has been verified.

Click this link to reset your password:
https://account.live.com/password/reset?ft=etc
After you reset your password, we highly recommend that you update your security information to help keep your account more secure. Adding a phone number, an alternate email address, or a trusted PC will help you get back into your account if you ever lose access to it in the future.

Go to https://account.live.com/proofs/manage to sign into your account and manage your security information.

Thanks,
The Microsoft account team”

I reset the password and tried to get The Weather Channel and it did not work. It took me back to the same process.

And anyway why can I get The Weather Channel in my other two computers without any hassle like above.

I went to a remote web assistance and they said I needed a clean install. Actually I already did a clean install on my desktop account recently. The erroneous email accounts are old and dated about the same time (2007) as I first installed the Windows 7 desktop account which is the same account that was updated to Windows 10 .