Disappearing menu option (ArcSoft TotalMedia 3.5)

Hello @Ro Wood

First, take a look at this:
Arcsoft TotalMedia Manual

There, you may find the answer to part of your question. Also, if you need to edit Index.ml, it is possible to decrypt the file.

1. Enter File explorer and locate Index.ml
2. Right click Index.ml and choose Properties.
3. Under the General tab, click Advanced.
4. Ensure Encrypt contents to secure data has not got a small check next to it, if it has, please uncheck it.

Hopefully this gets you somewhat further in your request,
-James

When I had a problem with ArcSoft software I contacted their support [even though it was an OEM copy that came with some hardware] and they were fantastic. This was about ten years ago but perhaps they are still very helpful.
support@arcsoftsupport.com

I don't use ArcSoft any more because that hardware proved to be the problem.
- Now I use DVBViewer with my TV tuners. It is very good.
- DVBViewer has a limited demo available for free but the proper application costs money.
- I have used DVBViewer for several years now and it has worked well with all the four different TV tuners I've had [from a mix of manufacturers].
- I use it for both TV recordings & radio recordings.


All the best,
Denis

I found their website www.arcsoft.com but they seem to be a completely different company now. I could not find any reference to their old products like TotalMedia

That's a shame,
I liked them,
Sorry I could not help.
Denis

I'm very pleased to have solved my problem with TotalMedia and I'm here to tell you what I did: -I had the idea to compare the directories of the two installations of TotalMedia on my disk, the one with the Mucic option and the other without organized into two directories for that I used the FreeFileSync program and right from the start I noticed that the files TotalMedia.exe.manifest and TotalMedia.set are of different sizes I know these files are important so after I copied the options from the Modules directory of the installation that has the Music option to the directory for the Modules directory that doesn't have them and having copied the two files mentioned above and "voilà!", the Music option appeared in the menu and everything is working perfectly Gentlemen God is Good!
An observation is that when downloading different versions of TotalMedia things can stop working, for example the installation of TotalMedia that has Music working does not detect the channels of my TV Tuner MyGica S270, however changing the file TotalMedia.exe.manifest it came back detect TV Channels without the Music option disappearing from the menu again.
This should also apply to those who, when trying to search channels on TotalMedia, come across the messaging device missing or being used by another application.
That said, I hope this information helps a lot of users.

Another update, I found that both this file with .set extension and the manifest can be edited with Notepad, so I'm working on editing these so I don't have to copy and overwrite the files one after the other.

Stay safe.

And if anyone does get any problems with DVBViewr, they can get good support in DVBViewer forum
and there's DVBViewer wiki

All the best,
Denis