Microsoft Store can't install new apps

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  1. Posts : 247
    Microsoft Windows 10 Pro 64 bits
       #1

    Microsoft Store can't install new apps


    I get this message saying "There was an error on our side".
    Microsoft Store can't install new apps-msstores.png

    I ran the Windows Store apps troubleshooter TNA.

    Any solution? TIA.


    Windows 10 Pro 21H2 19044.1466
      My Computer


  2. Posts : 5,330
    Windows 11 Pro 64-bit
       #2

    We can't read the error message.
      My Computer


  3. Posts : 247
    Microsoft Windows 10 Pro 64 bits
    Thread Starter
       #3

    FreeBooter said:
    We can't read the error message.
    Microsoft Store can't install new apps-msstores2.png

    My system is in Brazilian Portuguese. I searched and found that translation.
    There is no error number or the like.
      My Computer


  4. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #4

    Try installing from a different account on your PC - what happens?
      My Computer


  5. Posts : 247
    Microsoft Windows 10 Pro 64 bits
    Thread Starter
       #5

    steve108 said:
    Try installing from a different account on your PC - what happens?
    I am the only user and have one account only here. Should I create another account just for that purpose? So you imply the problem might be with my account, not with Microsoft Store or Windows 10?

    FYI, today I got a new Windows 10 update and its build went from 19044.1466 to 19044.1469. And much to my surprise it brought back to the Store update queue a lot of apps I uninstalled long ago, like Xbox stuff, Solitaire Collection, Skype, and OneNote, to name a few.

    Besides, I lost access to the Windows Clipboard history feature and now the taskbar keeps refreshing after some minutes. So I wonder if it can be something deeper inside the system that is causing all these issues.
      My Computer


  6. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #6

    I recommend having at least one backup local account with administrator access for testing purposes and in case your main account gets corrupted - which can happen.

    You may want to consider Repair Install Windows 10 with an In-place Upgrade after Backup and Restore with Macrium Reflect since you are having multiple issues.
      My Computer


  7. Posts : 21,421
    19044.1586 - 21H2 Pro x64
       #7
      My Computer


  8. Posts : 31,651
    10 Home x64 (22H2) (10 Pro on 2nd pc)
       #8

    Paultx said:
    My system is in Brazilian Portuguese. I searched and found that translation.
    In English Microsoft use the phrase "Something went wrong on our end".
      My Computers


  9. Posts : 247
    Microsoft Windows 10 Pro 64 bits
    Thread Starter
       #9

    Today I tried to update the apps and all of them, including those brought back to the queue, didn't install and the Store showed the same issue message for all of them. However, the three apps I tried to install which showed that issue first now appear in the recently added apps list in the Start menu.

    Microsoft Store can't install new apps-store-s1.png

    What's weirder, if I right-click on these three "problematic" apps, I get the option to uninstall them!

    Microsoft Store can't install new apps-store-s2.png

    The good news is that I succeeded to install Trio Office on my laptop.

    Microsoft Store can't install new apps-triontb0.png

    Microsoft Store can't install new apps-triontb1.png

    Microsoft Store can't install new apps-triontb2.png

    My laptop version is Windows 10 Pro 21H1 19043.1469.

    As to the desktop PC, which has that issue, I tried WSReset and resetting the Store via Settings TNA.

    I found this video with other suggestions, like reinstalling the Store using PowerShell. I'll try that when I have time.

    - - - Updated - - -

    steve108 said:
    You may want to consider Repair Install Windows 10 with an In-place Upgrade after Backup and Restore with Macrium Reflect since you are having multiple issues.
    After trying what I said TNA, the repair install did it! Now the Store is OK and the apps I needed are installed. Thanks, steve108!

    But... Hey, it's Microsoft!

    I started to get this message, even with all the new Windows updates installed after the repair install.

    Microsoft Store can't install new apps-bridgeserver_wtf_01.png

    What is that and how can I fix it? TIA.
      My Computer

  10.   My Computer


 

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