Microsoft Store, Xbox related apps, Tips(app) NOT WORKING! Build 19042


  1. Posts : 2
    Windows 10
       #1

    Microsoft Store, Xbox related apps, Tips(app) NOT WORKING! Build 19042


    Hello to anyone that might be reading this, so, I have been troubleshooting for the past 3 hours to no avail. The issue I am having is accessing certain apps of my computer only to be faced with errors. One of the errors I am receiving in on Microsoft store and it is saying "page could not be loaded. Please try again later." With the error code at the bottom saying "Code: 0x80131500". Or on the Xbox game bar it says "we can't show your friends right now. Try again in a bit." I am absolutely losing my mind right now, the links below are the things I've used to try and fix the problem:
    https://answers.microsoft.com/en-us/...3-615ca63bb1bf
    How to fix Windows Store Error Code 0x80131500?
    I have also used countless YouTube videos to solve my issue. Another thing I tried is creating a new user on my pc, and what do you know? IT WORKS ON THAT USER... I have no idea what is going on. I will include screenshots attached to the various screens. If anyone could help me you would be an absolute godsend of a person.
    Microsoft Store, Xbox related apps, Tips(app) NOT WORKING! Build 19042-tips-9_25_2021-12_47_01-am.pngMicrosoft Store, Xbox related apps, Tips(app) NOT WORKING! Build 19042-microsoft-store-9_25_2021-12_46_35-am.png
      My Computer

  2. dalchina's Avatar
    Posts : 33,041
    Win 10 Pro (1903) (2nd PC is 21H1)
       #2

    Hi, you've done one particularly useful check by trying a new user account. I'll just make one significant comment to preclude potential wasted time:

    Another thing I tried is creating a new user on my pc, and what do you know? IT WORKS ON THAT USER...
    This means general Windows repairs such as an in-place upgrade repair install will not help in this case.
    Your problem is with your user profile.

    =============================
    I'll ask some basic questions:

    a. Have you tried using a System Restore point if you have a suitable one available?
    b. Do you use disk imaging regularly and routinely as is endlessly reocmmended here, so you have the chance to restore any imaged partition and Windows to a previously good state without technical help as is endlessly recommended by members?

    If so, restore a recently created disk image.

    c. What happened that might have led to this? What changed around the time this started?

    =======================================
    Now some fundamental and basic checks.
    a. Check your disk. Get a copy of Hard Disk Sentinel (excellent functional trial - good for SSDs too). Run that, check the tab for each drive. Green is good.
    b. If ok, from an admin command prompt run
    chkdsk c: /scan

    Advise if this passes.
    ======================================
    You can try:
    Reinstall and Re-register Apps in Windows 10
    How to Clear and Reset Microsoft Store Cache in Windows 10
    Re-register Microsoft Store app in Windows 10

    These may overlap with things you've tried- I'll leave that to you to decide rather than spend my time trying to compare those with the links you've posted, if you don't mind.

    =================================
    One solution found: (I searched tenforums for 0x80131500 for you)
    Microsoft Store not working error Code: 0x80131500


    Thanks.
    Last edited by dalchina; 3 Weeks Ago at 01:12.
      My Computers


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    dalchina said:
    Hi, you've done one particularly useful check by trying a new user account. I'll just make one significant comment to preclude potential wasted time:



    This means general Windows repairs such as an in-place upgrade repair install will not help in this case.
    Your problem is with your user profile.

    =============================
    I'll ask some basic questions:

    a. Have you tried using a System Restore point if you have a suitable one available?
    b. Do you use disk imaging regularly and routinely as is endlessly reocmmended here, so you have the chance to restore any imaged partition and Windows to a previously good state without technical help as is endlessly recommended by members?

    If so, restore a recently created disk image.

    c. What happened that might have led to this? What changed around the time this started?

    =======================================
    Now some fundamental and basic checks.
    a. Check your disk. Get a copy of Hard Disk Sentinel (excellent functional trial - good for SSDs too). Run that, check the tab for each drive. Green is good.
    b. If ok, from an admin command prompt run
    chkdsk c: /scan

    Advise if this passes.
    ======================================
    You can try:
    Reinstall and Re-register Apps in Windows 10
    How to Clear and Reset Microsoft Store Cache in Windows 10
    Re-register Microsoft Store app in Windows 10

    These may overlap with things you've tried- I'll leave that to you to decide rather than spend my time trying to compare those with the links you've posted, if you don't mind.

    =================================
    One solution found: (I searched tenforums for 0x80131500 for you)
    Microsoft Store not working error Code: 0x80131500


    Thanks.
    Hello, I just woke up and was able to find a solution to my problem without having to go through that stuff. This morning I was presented with a new error on my Microsoft store and I looked it up to find a solution on YouTube. Below is the link to the YouTube video and the last solution that the guy went over was the solution that fixed my problem. Thank you for your reply to my post :)
    Windows 10 Error Code 0x80072efd - Quick FIx - YouTube
      My Computer

  4. dalchina's Avatar
    Posts : 33,041
    Win 10 Pro (1903) (2nd PC is 21H1)
       #4

    I can only try to help.

    What you should be asking yourself is:
    - How did that happen?
    - How do I protect myself so I don't need to ask fror help next time?

    -> System Restore
    -> regularly and routinely use disk imaging

    And of course- why hadn't I been doing that already, so I didn't need to ask the question?
      My Computers


 

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