Adobe Photoshop & Windows 10 problem

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  1. Posts : 213
    Windows 10 (Home Ed.)
       #1

    Adobe Photoshop & Windows 10 problem


    Hi. I have an old version of Photoshop, but it opens and works fine in Windows 10 (21H1) if I use the compatibility mode. However, I can only open files in PS if I open up the programme and do so from the file menu there. If I right-click a file (jpeg) say, and select 'Open with'... Photoshop, the compatibility setting doesn't seem to be recognised and PS opens but crashes with the same message ("hardware/system error...") as it does if I try to open the programme directly from its exe file without setting the needed compatibility checkbox.

    Any idea, since PS works fine in itself, how I can open the programme up from the image file? Last time I used PS, I had no issue with this at all - a Windows update must have nobbled things (I can't think of any other reason).

    Thanks!
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  2. Berton's Avatar
    Posts : 11,991
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #2

    How old is your PhotoShop? Could be the difference of an older Windows being 32-bit/x86 versus newer being 64-bit/x64.
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  3. Steve C's Avatar
    Posts : 6,986
    Windows 10 Pro 64 bit
       #3

    Try turning off the GPU acceleration option in PS
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  4. Posts : 213
    Windows 10 (Home Ed.)
    Thread Starter
       #4

    Thanks. This is Photoshop 6.0 - 20 years old. I can't see that there is a GPU acceleration option.

    Ancient though it is, it does just what I want, and as I say, I have been using it with no problems in Windows 10 x64 for some years. Can't think why I cannot get files to open apart from within an already running PS all of a sudden. Apart from possibly a Windows update, the only change I made is updating my GPU driver..
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  5. Steve C's Avatar
    Posts : 6,986
    Windows 10 Pro 64 bit
       #5

    You could uninstall Photoshop then reinstall it from an admin account. Run the installer in admin mode with the compatibility mode set for the version of PS you have. Ensure you have the PS license key before doing this.
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  6. Posts : 213
    Windows 10 (Home Ed.)
    Thread Starter
       #6

    OK, just done that: I am afraid it made no difference, I get the same hardware/system error ('unrecoverable').
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  7. Steve C's Avatar
    Posts : 6,986
    Windows 10 Pro 64 bit
       #7

    OK try a previous GPU driver. I use NVCleanstall to avoid installing NVidia bloatware and do a clean install NVCleanstall (v1.10.0) Download | TechPowerUp
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  8. Posts : 213
    Windows 10 (Home Ed.)
    Thread Starter
       #8

    Thanks, but I think to be honest, since using Photoshop is a very small part indeed of what I use the PC in question for (more for gaming, X-Plane to be specific), changing the graphics driver is not something I want to do. Even if that worked, it wouldn't be worth the change as I get better results from the up-to-date driver I already have installed. Hope I don't appear 'unco-operative!

    That said, I am about to upgrade the PC.. new CPU/MB/RAM, possibly GPU, so better I wait and see what happens after that.
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  9. Berton's Avatar
    Posts : 11,991
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #9

    martinlest said:
    That said, I am about to upgrade the PC.. new CPU/MB/RAM, possibly GPU, so better I wait and see what happens after that.
    Just a note, that would be more like a new computer rather than an upgrade in the eyes of Microsoft. If using the same install of Windows may need to call Microsoft to explain in order to renew the Activation/Digital License. Changing of the boot/system drive, memory and a few other things don't usually don't cause a problem with the DL but the motherboard does.
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  10. Posts : 213
    Windows 10 (Home Ed.)
    Thread Starter
       #10

    Yes, that is true. I am having the rebuild done by a local PC shop though (I don't trust myself with such an important upgrade these days) - they will take care of all that for me (I am assuming!).

    Thank you for pointing that out.
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