1. Joined : Jul 2015
    Posts : 756
    Windows 10 Home
       22 Aug 2015 #1

    Downloads will not install

    Hello everyone!

    This is my first time posting for assistance in Tenforums.

    Today, I upgraded an HP Desktop which had Windows 7 Home Premium OEM installed to Windows 10. Everything seemed to go well. When I checked in Device Manager, I found my HP Printer drivers were not working. So, I tried to update them, no luck. I then went to the HP website and downloaded the new full feature software for my HP printer, which installed in the default download folder. When I tried to open the downloaded folder, a pop-up window came up asking “Where I want to install this.” I tried Internet Explorer, didn't work. Then another pop-up window came up with the download file in it, titled “View downloads-Internet Explorer.” I click on open, then the first window pop-up opens again, “Where do you want to install this.” I also, tried to download something else, same problem. I changed User Control Setting to never notify. I ran System File Checker. Still the same problem, will not install any download. Any ideas?

    Thanks, in advance.

    Last edited by AmericanPharaoh; 23 Aug 2015 at 07:31.
      My System SpecsSystem Spec

  2. Joined : Mar 2015
    Posts : 1,087
    Win10 Pro Build 15014.rs_prerelease 170115-1253
       23 Aug 2015 #2

    you could create a new folder in C:/Downloads, and direct the driver download there..
    once it has finished downloading, it will appear in the folder (- usually with an icon to identify it),

    - you can run/open/install the software from there..
      My System SpecsSystem Spec

  3. Joined : Jul 2015
    Posts : 756
    Windows 10 Home
       23 Aug 2015 #3

    Hello BugMeister,

    I tried your suggestions, still not installing. When I open the new folder... it's empty.

    I disabled my system protection, download still not installing.

    Thanks, for your help,
      My System SpecsSystem Spec

  4. Joined : Sep 2014
    Posts : 234
    10 preview 64bit
       23 Aug 2015 #4

    I use Firefox to download as you can send it to wherever you want.
    Then you can use the DeviceManager>updatedriver>select Browse my computer> install it from download location

      My System SpecsSystem Spec

  5. Joined : Jul 2015
    Posts : 756
    Windows 10 Home
       23 Aug 2015 #5

    Hello Hawkman,

    Instead, I tried my other browser which is Google Chrome to download, it worked. Thanks, for the recommendation to use a different browser. My printer is now working.

    I reset my default browser to IE, using that for now.

    Last edited by AmericanPharaoh; 23 Aug 2015 at 10:50.
      My System SpecsSystem Spec


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