Windows Fax and Scan not working


  1. Posts : 356
    windows 10 pro x64 21H1
       #1

    Windows Fax and Scan not working


    I am on Windows 10 21H1 with updates.
    I recently noticed that I can't send faxes anymore. When I open the Windows Fax and Scan and try to access fax settings, it hangs.
    When I try to send a fax, it hangs and eventually fails.
    I tried removing my fax account and adding it again, and it didn't help.
    I use a usb fax modem from USR Robotics that has proper Windows support.
    When I look in Turn Windows features On or Off, and look under the printer entry, I don't see Windows Fax and Scan there at all. And I can't find it anywhere else in the list. It disappeared!
    I am wondering if the recent Microsoft patches for the printer spooler killed faxing.

    I also have a virtual machine with Windows 10 21H1, and there, I can send faxes using the same modem, no problem.
      My Computers


  2. Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @shmu26,

    What shows in your Settings > Devices > Printers & Scanners? . . .

    Windows Fax and Scan not working-printers.jpg

    I know there is also an ongoing issue with the Printer Spooler, which I believe has NOT been resolved yet.

    I will try and find a couple of links for you [ see below ]. In the meantime, you could try this . . .

    > How to Reset and Clear Print Spooler in Windows 10

    I hope this helps.

    EDIT: > Clarified Guidance CVE-2021-34527 Windows Print Spooler Vulnerability
      My Computer


  3. Posts : 356
    windows 10 pro x64 21H1
    Thread Starter
       #3

    I looked in
    Settings > Devices > Printers & Scanners
    And I saw that Fax appears there as a printer, and that there is a queued fax.
    I opened an admin command prompt and cleared the spooler and the queue, but queued fax wouldn't go away.
    In the end I navigated to
    C:\ProgramData\Microsoft\Windows NT\MSFax\Queue
    and deleted a bunch of junk (as well as one queued fax) and now faxing works again.
    One less excuse to use Linux :)
      My Computers


  4. Posts : 18,044
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #4

    Hello @shmu26,

    shmu26 said:
    In the end I navigated to C:\ProgramData\Microsoft\Windows NT\MSFax\Queue and deleted a bunch of junk (as well as one queued fax) and now faxing works again.
    Excellent news. Please mark this thread as Solved.
      My Computer


 

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