Snip & Sketch suddenly useless!

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  1. Posts : 843
    11 Pro 21H2 (22000.832)
       #1

    Snip & Sketch suddenly useless!


    I've used Snip &Sketch successfully for as long as I've had W10. Today, suddenly, it stopped working when I use the Shift-Winkey-S hotkey combination. All I get is a thin yellow border around my whole desktop screen, and no S&S control panel (the small panel that gives all the options - 4 kinds of snips + an exit X). The yellow border disappears after a few seconds, but no snip has been taken. Normal behaviour of S&S is that you see the yellow border for an instant, and then the small control panel emerges onscreen.

    I've looked into this here. I've used Brink's tutorial on resetting and re-registering the app. I've reset the app in Apps and Features, I've uninstalled the app and re-installed it from the MS Store. I've restarted a bunch of times. I've scanned with both Defender and Malwarebytes. I've scanned with AdwCleaner. I've even used a System Restore to go back to a two-day-old Restore Point. It was working perfectly back then.

    Nada.

    Yes, I have backups, but I'm waiting to restore an MR image until I'm sure there isn't an easier, simpler solution.

    Any help sincerely appreciated. I have a working S & S on my other PC, so it's almost certainly not Windows-update related.

    Pro 20H2 19042.985
      My Computers


  2. Posts : 42,735
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Hi, what happens if you launch SnS from
    - the start menu
    - a search bar result?
      My Computers


  3. Posts : 843
    11 Pro 21H2 (22000.832)
    Thread Starter
       #3

    Both of those access points give me the panel below, but no control panel (the small one that does the work) emerges.
    (I used the Snipping Tool to get this image.)

    Snip & Sketch suddenly useless!-capture2.jpg
      My Computers


  4. Posts : 42,735
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #4

    Ok, and can you capture a screenshot if you use the V, Snip now, top left?

    I.e. do you mean that doesn't work either?
      My Computers


  5. Posts : 843
    11 Pro 21H2 (22000.832)
    Thread Starter
       #5

    Yes, that doesn't work. Nothing on the clipboard; nothing in Saved Pictures. No request for any further instructions.

    (Thank you so much for taking the time to think about this.)
      My Computers


  6. Posts : 42,735
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #6

    Ok, to clarify, do you mean V Snip now does let you select a rectangle and apparently snip something, but then you don't see this:
    Snip & Sketch suddenly useless!-untitled.png

    P.S. are you familiar with Ancient Greek? I have a friend who has been taking some classes..
      My Computers


  7. Posts : 843
    11 Pro 21H2 (22000.832)
    Thread Starter
       #7

    Nope. V snip now just makes this panel collapse into a taskbar icon, with the yellow border around my whole desktop screen for about 5 seconds. Nothing in clip; nothing in Pix.

    (No, my friend, that caption says Ancient Geek, a play on words, to be sure, and it means I'm old, and I remember and enjoy talking about lots of stuff about 1980s computing.)
      My Computers


  8. Posts : 42,735
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #8

    Ah, 'speaks' made me expect ... language...

    Snip & Sketch doesn't launch in Safe Mode, so try creating a new user for test purposes, log in as that user, then try it.
      My Computers


  9. Posts : 843
    11 Pro 21H2 (22000.832)
    Thread Starter
       #9

    Okay, I played God and just created George, who knows noooothing. He's a real newby newby.

    And S&S works perfectly for George. What does that tell you my Gold Guru friend?

    (Now I'm on the other comp and wondering what I'm going to do with George after we're finished with him.)

    (Not really. I can be brutal when it's necessary.)

    Enough funnin'. Back to the question.
      My Computers


  10. Posts : 42,735
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #10

    Feel free to murder George in due course...

    a. It's not general Windows corruption so e.g. an in-place upgrade repair will not help.
    b. It's something specific to your user profile.

    Try a clean boot with your usual user.. think what may have changed around the time this started- any updates, installations, uninstallations...

    Have you tweaked anything...

    Some settings to check:
    Snipping Tool does not copy to clipboard [Guaranteed Fix]

    You can reset it:
    Snip & Sketch not working properly (Windows 10 1093) : Windows10

    This applied to the Snipping Tool - I have no idea if there's any significance for Snip & Sketch
    How to Enable or Disable Snipping Tool in Windows

    The option is still there in 21H1..
      My Computers


 

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