Your Phone - Unable to drag and drop files from phone to windows

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  1. Posts : 153
    Windows 10 64-bit
       #1

    Your Phone - Unable to drag and drop files from phone to windows


    Hiya, hope everyone doing well. This is regarding Your Phone drag and drop file feature. I am unable to copy files from my android to windows. It is working other way round though. So when I open gallery and select an image and drag and drop over windows explorer, nothing happens! same with My Files app. Sometimes I will get this message in my laptop notification banner - "We ran into an issue transferring this file please try again".

    I restarted both phone and laptop still no luck. I am on latest versions on both my devices. I tried reset, repair Your Phone app in laptop, unlinked and setup all over again, still same issue persists 😢 Please help me guys.

    My Win 10 version is 20H2 (OS Build 19042.928)
      My Computers


  2. Posts : 565
    Windows 10 Professional 64-bit
       #2

    I had trouble with 'Your Phone' and switched to MyPhoneExplorer. I can definitely recommend it after switching. See my threads: -

    I am finding the Windows 10 ‘Your Phone’ (WYP) app unstable .

    Photos get reduced when copied to PC using Windows 'Your Phone' app .
      My Computers


  3. Posts : 153
    Windows 10 64-bit
    Thread Starter
       #3

    wiganken said:
    I had trouble with 'Your Phone' and switched to MyPhoneExplorer. I can definitely recommend it after switching....
    Thanks for your response mate, I will check it out as an alternative.
    I will leave this thread open though in case someone is able to suggest a solution to the specific issue I am facing with regards to Your Phone app. It certainly was working earlier so not sure what broke it. If someone using Your Phone can confirm if the drag n' drop image/file from phone to PC via Your Phone is still working for them or not?
      My Computers


  4. Posts : 88
    Windows 10 Version 21H1 (OS Build 19043.1165
       #4

    I can confirm that Drag & Drop images is still working for me using 'Your Phone' app.
      My Computer


  5. Posts : 153
    Windows 10 64-bit
    Thread Starter
       #5

    Sheltieuk said:
    I can confirm that Drag & Drop images is still working for me using 'Your Phone' app.
    Thanks for confirming, something broken at my end then, if only I knew what lol

    - - - Updated - - -

    As a last resort from my end, I uninstalled Your Phone app via Windows PowerShell command and back installed from MS Store, still no luck. I am on Android 11, not sure if that matters.
      My Computers


  6. Posts : 88
    Windows 10 Version 21H1 (OS Build 19043.1165
       #6

    onlytanmoy said:
    Thanks for confirming, something broken at my end then, if only I knew what lol

    - - - Updated - - -

    As a last resort from my end, I uninstalled Your Phone app via Windows PowerShell command and back installed from MS Store, still no luck. I am on Android 11, not sure if that matters.
    Yes, I'm on Android 11 as well.
      My Computer


  7. Posts : 153
    Windows 10 64-bit
    Thread Starter
       #7

    Sheltieuk said:
    Yes, I'm on Android 11 as well.
    Can you please let me know the steps you are following for moving the images from mobile to PC? I will try and do the same at my end and check at which point its going wrong.
      My Computers


  8. Posts : 88
    Windows 10 Version 21H1 (OS Build 19043.1165
       #8

    onlytanmoy said:
    Can you please let me know the steps you are following for moving the images from mobile to PC? I will try and do the same at my end and check at which point its going wrong.
    I just select the Photo I want to move in the My Phone app. them drag it to the Desktop or to a folder in File Explorer
      My Computer


  9. Posts : 153
    Windows 10 64-bit
    Thread Starter
       #9

    Sheltieuk said:
    I just select the Photo I want to move in the My Phone app. them drag it to the Desktop or to a folder in File Explorer
    I believe you meant My Files app in your phone
      My Computers


  10. Posts : 88
    Windows 10 Version 21H1 (OS Build 19043.1165
       #10

    onlytanmoy said:
    I believe you meant My Files app in your phone
    No' Photos by the way check your Settings in the App as shown below:-

    Your Phone - Unable to drag and drop files from phone to windows-2021-05-03_09-04-37.jpg
      My Computer


 

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