Win10 Home removes/deletes programs??  

  1. Posts : 21
    Windows 10 Pro

    Win10 Home removes/deletes programs??

    After building a new pc for myself, I decided to rejuvinate my perfectly usable old one and give
    it to a friend.

    Bought a copy of Win10 Home Retail and an SSD and installed. Did the Windows Updates, driver updates,
    installed needed programs, etc., etc. Everything worked fine for at least a week and a half.

    After not using the pc for a couple of days, I booted up ... to AirVPN generating an error. There seemed
    to be an issue with 'language pack' or something -- the error was partly in English and partly in Thai or
    something similar. Strange. So, I rebooted to see if the error reproduced -- and it did. Went to the AirVPN
    directory and there were obviously files/folders missing. So I dragged a copy of the app from a Macrium
    image and replaced the corrupted folder with the backup. A reboot and all is working as it should.

    Then I noticed the desktop shortcut for Google Chrome wasn't the familiar round icon, but a rectangular
    white default icon. Its installation directory was completely empty. Arrgh. Luckily I had zipped the folder
    up with WinRAR and restored it as well.

    I later found that Bleachbit had been removed as well. That got reinstalled.

    I have no idea what happened -- no recent system changes, no registry cleaners, no nada. The system
    ran without issue for many days.

    Then my friend (who is a teacher) said he needed Microsoft Word for work. Of course you can't have just Word,
    you have to install the whole darn 365 Suite. Got the frontend setup file from the school board & ran it. That
    was a 2Gb download ... and a long setup process. After it was done I discovered there were NO start
    menu shortcuts for any part of the suite. Google says its a thing, so I searched out Word and put a short-
    cut on the desktop. My friend checked it out and it was exactly what he needed.

    I kept the pc just to make sure everything was in working order before I handed it over. Good thing because
    after the computer had been shutdown for a couple of days, I booted it up to find that Microsoft Office 365
    had been completely annhilated. There was an entry in 'Programs and Features' and two related folders in
    Program Files: Microsoft Office (178kb in size) and Microsoft Office 15 (0 bytes in size. Of course I hadn't
    run Macrium after Office was installed because I was waiting for my friend to get the activation code from
    the school board.

    Now I have to REinstall Office 365. That won't happen until I have the activation code in hand and will
    immediately image the drive!

    I know Windows is capable of removing programs it deems 'incompatible' -- but Office 365 shouldn't be
    one of them!

    Any ideas on what may be happening here??
      My Computer

  2. Posts : 20,484
    Win 10 Home ♦♦♦19045.3031 (x64) [22H2]


    No idea what's happening, but I would suggest wiping the SSD, unhooking any other drives and the internet, then do a clean install of Windows 10... again.

    Before you wipe the SSD, I would run CrystalDiskMark, to make sure the SSD is OK.
    Download – Crystal Dew World

    Scroll down and download the Zip version (portable).

    Win10 Home removes/deletes programs??-image1.png
      My Computer

  3. Posts : 29
    win 10 64bit home 20H2

    remember to install programs as admin
    and run said programs as admin
      My Computer

  4. Posts : 21
    Windows 10 Pro
    Thread Starter

    It's a healthy drive:

    Win10 Home removes/deletes programs??-crystaldiskmark.png

    Win10 Home removes/deletes programs??-ssd-bench.png

    Win10 Home removes/deletes programs??-check-disk.jpg

    In my original post I said this drive was new but its not, it's a drive I had used
    previously. Dunno why I even said that. LOL

    Anyhoo, yes reinstalling is always an option but for me that would be an option
    of last resort. Win10H and I got off to a rocky start ... the USB stick from the >sealed<
    box would not boot and I could not copy the files from it to create another one. I had
    to download the ISO and make my own bootable USB stick. Once installed, the activation
    failed because the key had been used on "another device".-- ended up on the phone with
    an MS rep for 20-30 min reciting a long strings of alpha/numeric code to confirm my code
    was unused and legit. That was alot more fun than I was expecting for the purchase price.

    So, don't want to do that again. I was just wondering if anyone had seen what I experienced.
    I don't think its hardware related in any way since the deleted files and folders seem too targeted.

    I sorely miss Win7. Not a perfect OS, but it never put you through this sort of nonsence.
      My Computer


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