I am finding the Windows 10 ‘Your Phone’ (WYP) app unstable

  1. Posts : 565
    Windows 10 Professional 64-bit

    I am finding the Windows 10 ‘Your Phone’ (WYP) app unstable

    Windows 10 v20H2, Build 19042.868

    Phone is a Xiaomi Redmi Note 8T running Android 10 with 4 GB RAM and 40 GB ‘Available storage’ space. The phone CPU is an ‘Octa-core Max 2.01 GHz which I believe is a reasonable specification. The Wi-Fi between phone and router is very good and stable since it is only 1.5 metres away and in line-of-sight of the router. The Wi-Fi ‘Link speed’ is 433 Mbps according to ‘WiFi HeatMap’ app, which is installed on the phone and there are zero ‘Interfering networks’ due to using the 5 GHz Wi-Fi band.
    The phone has the required ‘Your Phone Companion’ (YPC) app installed and this shows “Your Phone and PC are linked”. The phone also shows “Connected to your PC” when I launch the WYP app on the PC.
    This WYP app also shows “Showing up to 2000 photos ….’ at the bottom of the right-hand user interface pane and I only have 54 pictures on the phone, which use 165 MB on the installed 31 GB SD card.

    The problem is that when I launch WYP app everything seems to display correctly on the PC monitor until I realise that not all photos are displayed and those that are displayed are not yet ready to copy onto the PC. If I try to drag n drop photos some will copy to the PC but some won’t and this causes dots to stream to right on those photos. It seems that it is a time-out communications issue because if I leave the app running or click on ‘Refresh’ then another photo will appear that wasn’t there before. In the meantime, WYP app throws up “Something went wrong” messages, which I close but then it will reappear after a while.
    It has taken about 5 x 10-minute sessions of running WYP with a lot of “Something went wrong” messages before all 54 photos can now be seen on my PC monitor.
    I am assuming that the photos are being copied from the phone SD card (the photos are there, I can see them) since ‘Synchronize with Xiaomi Cloud’ is disabled.

    Maybe it was the initial setting up and copying that took all the time and it may improve now that all the photos are showing. It may be that copying future photos will be quicker but I would be interested in what other people think of the WYP app’s performance and stability.

    Q1 - Is it known if the WYP app is slow to communicate with the YPC app on the phone?
    Q2 - Is it a known bug with WYP?
    Q3 - Could it be my phone that is the bottleneck?


    Addendum – Also noticed that photo sizes gets reduced by 35% - 50% when copied onto PC via WYP. Photo on SD card may be 2.5 MB size but it is only 1.4 MB after dropping it onto PC desktop. There are no settings in WYP or YPC to control this so is this normal?

    Thanks in advance.
    Last edited by wiganken; 03 Apr 2021 at 12:32.
      My Computers

  2. Posts : 565
    Windows 10 Professional 64-bit
    Thread Starter

    I think this 'unstable' issue was due to the initial setup and the large amount of data that had to be copied over. Subsequent copying is faster so I'll call this 'Solved' now except for the 'Addendum' on which I am starting a new thread. See new thread Photos get reduced when copied to PC using Windows 'Your Phone' app .
      My Computers


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