Can't install HP Support Assistant

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  1. cgrim1985's Avatar
    Posts : 59
    Windows 10 Pro 64 Bit
       #1

    Can't install HP Support Assistant


    When I click on setup.exe in the C:\SWSetup\sp101214 folder it says please login with administrator rights before installing HP support assistant. The thing is I'm logged in on an Administrator account and even tried running it in administrator mode by right clicking on the file selecting properties, then compatibility then run this program as administrator, but still get the same message, any advice is appreciated.

    Windows version: 20H2 (OS Build: 19042.870) with all available updates

    Can't install HP Support Assistant-hp-support-assistant-error.png
      My Computer

  2. ArazelEternal's Avatar
    Posts : 359
    Windows 10 Pro x64
       #2

    Do you have any sort of antivirus installed? Its possible that an antivirus could be blocking the installation.

    Another thing I might try is to check if any of the system files have been corrupted. You can do this by running Command Prompt or Powershell as an admin then typing:

    Code:
    sfc /scannow
    After that, you can check if the program was blocked by Windows. Windows sometimes does this when things are downloaded from the internet. Right click on the file and click properties. At the bottom of that Window, you will see a check box saying the program is blocked. This only shows up if the program has been blocked. If it hasnt, you wont see it at all. If it has, click to unblock the file and try again.
      My Computers

  3. Samuria's Avatar
    Posts : 6,065
    windows 10
       #3

    Right click on the file choose run as admin the UAC is kicking in
      My Computer


  4. Posts : 38,428
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    See if one of the options in this HP link works:
    https://support.hp.com/us-en/document/c01841182
      My Computer

  5. cgrim1985's Avatar
    Posts : 59
    Windows 10 Pro 64 Bit
    Thread Starter
       #5

    ArazelEternal said:
    Do you have any sort of antivirus installed? Its possible that an antivirus could be blocking the installation.

    Another thing I might try is to check if any of the system files have been corrupted. You can do this by running Command Prompt or Powershell as an admin then typing:

    Code:
    sfc /scannow
    After that, you can check if the program was blocked by Windows. Windows sometimes does this when things are downloaded from the internet. Right click on the file and click properties. At the bottom of that Window, you will see a check box saying the program is blocked. This only shows up if the program has been blocked. If it hasnt, you wont see it at all. If it has, click to unblock the file and try again.
    I do have an antivirus installed Norton 360, but I don't think it is blocking the setup program from running.

    Running sfc/scannow brought this up when it completed
    Windows Resource Protection found corrupt files and successfully repaired them.For online repairs, details are included in the CBS log file located at windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline repairs, details are included in the log file provided by the /OFFLOGFILE flag. The system file repair changes will take effect after the next reboot.
    I checked an Windows isn't blocking the program from running I did what you said to do and there was no box saying it was blocked.

    - - - Updated - - -

    Samuria said:
    Right click on the file choose run as admin the UAC is kicking in
    zbook said:
    See if one of the options in this HP link works:
    https://support.hp.com/us-en/document/c01841182
    None of these work I have tried right clicking and selecting run as administrator and even right click on the file, click properties then run as administrator and it didn't work.
      My Computer

  6. Lance1's Avatar
    Posts : 657
    Windows 10 Professional x64 20H2
       #6

    To install the Support Assistant you could use the built in Admin. Open a CMD and put this in net user administrator /active:yes Reboot and log into the Admin account and run the install. This is just a work around and not a fix.
      My Computers

  7. Samuria's Avatar
    Posts : 6,065
    windows 10
       #7

    I have HPs and post 3 works
      My Computer

  8. cgrim1985's Avatar
    Posts : 59
    Windows 10 Pro 64 Bit
    Thread Starter
       #8

    Lance1 said:
    To install the Support Assistant you could use the built in Admin. Open a CMD and put this in net user administrator /active:yes Reboot and log into the Admin account and run the install. This is just a work around and not a fix.
    Tried it, but get the same message when trying to install
    Samuria said:
    I have HPs and post 3 works
    Nothing suggested has worked
      My Computer

  9. Lance1's Avatar
    Posts : 657
    Windows 10 Professional x64 20H2
       #9

    cgrim1985 said:
    Tried it, but get the same message when trying to install


    Nothing suggested has worked
    When your in the Super Admin account, did you right click the Support Assistant and select "Run As Administrator?"
      My Computers

  10. Jacee's Avatar
    Posts : 1,591
    Win 10 home 20H2 19042.928
       #10

    Type HP Support Assistant in the search bar .... see if that will show a drop down screen that says ""open"....does it open for you?
      My Computers


 
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