Can't install HP Support Assistant

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Lance1 said:

When your in the Super Admin account, did you right click the Support Assistant and select "Run As Administrator?"

Yes, but got same error

Jacee said:

Type HP Support Assistant in the search bar .... see if that will show a drop down screen that says ""open"....does it open for you?

I'm trying to install HP Support Assistant, it isn't already installed

Lance1 said:

Try disabling LUA. Hit Windows Key + R Type regedit. Follow this path. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System On the right side locate EnableLUA Double click on EnableLUA and change the value to 0. Reboot and try the install.

Get the same error message

I gave up and just doing a total refresh on my computer

HP image assist replaced HP softpaq download manager.

Unfortunately there are business models that can only use image assist with older Windows versions.

If an end user upgrades to 1903, 1909, 20H1, 20H2, etc. then the only remaining option for HP software is HP support assistant.

https://ftp.hp.com/pub/caps-softpaq/...tformList.html

For example:

Code:

HP Image Assistant Supported Platforms
HP ZBook 17 Mobile Workstation

Win10 64
✓ v1607 (Updated: 2021-01-29) *
✓ v1703 (Updated: 2021-03-21) *
✓ v1709 (Updated: 2021-03-20) *
✓ v1803 (Updated: 2021-03-15) *
✓ v1809 (Updated: 2021-03-21) *

Code:

HP ProBook 11 EE G1 Notebook PC
✓ v1607 (Updated: 2021-02-24) *
✓ v1703 (Updated: 2021-03-13) *
✓ v1709 (Updated: 2021-03-22) *
✓ v1803 (Updated: 2021-03-21) *
✓ v1809 (Updated: 2021-03-22) *
✓ v1903 (Updated: 2021-03-22) *

Code:

HP ProBook 450 G0 Notebook PC
✓ v1607 (Updated: 2021-02-06) *
✓ v1703 (Updated: 2021-02-06) *
✓ v1709 (Updated: 2021-02-06) *
✓ v1803 (Updated: 2021-02-07) *

Code:

HP ProBook 450 G2 Notebook PC
✓ v1607 (Updated: 2021-03-12) *
✓ v1703 (Updated: 2021-03-20) *
✓ v1709 (Updated: 2021-03-20) *
✓ v1803 (Updated: 2021-03-22) *
✓ v1809 (Updated: 2021-03-22) *
✓ v1903 (Updated: 2021-03-22) *

Lance1 said:

Refresh as in System Restore Or a Clean Install? At some point you'll find yourself at this impasse. This is the Way...

Clean install and I was able to install HP support assistant.