Can't install HP Support Assistant

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  1. Lance1's Avatar
    Posts : 654
    Windows 10 Professional x64 20H2
       #11

    Try disabling LUA. Hit Windows Key + R Type regedit. Follow this path. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System On the right side locate EnableLUA Double click on EnableLUA and change the value to 0. Reboot and try the install.
      My Computers


  2. Posts : 38,374
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    Please run:
    Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.

    V2 and DM:
    BSOD - Posting Instructions

    How to Upload and Post Screenshots and Files at Ten Forums
      My Computer

  3. cgrim1985's Avatar
    Posts : 59
    Windows 10 Pro 64 Bit
    Thread Starter
       #13

    Lance1 said:
    When your in the Super Admin account, did you right click the Support Assistant and select "Run As Administrator?"
    Yes, but got same error
    Jacee said:
    Type HP Support Assistant in the search bar .... see if that will show a drop down screen that says ""open"....does it open for you?
    I'm trying to install HP Support Assistant, it isn't already installed
    Lance1 said:
    Try disabling LUA. Hit Windows Key + R Type regedit. Follow this path. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System On the right side locate EnableLUA Double click on EnableLUA and change the value to 0. Reboot and try the install.
    Get the same error message
      My Computer

  4. Lance1's Avatar
    Posts : 654
    Windows 10 Professional x64 20H2
       #14
      My Computers

  5. cgrim1985's Avatar
    Posts : 59
    Windows 10 Pro 64 Bit
    Thread Starter
       #15

    I gave up and just doing a total refresh on my computer
      My Computer

  6. Lance1's Avatar
    Posts : 654
    Windows 10 Professional x64 20H2
       #16

    cgrim1985 said:
    I gave up and just doing a total refresh on my computer
    Refresh as in System Restore Or a Clean Install? At some point you'll find yourself at this impasse. This is the Way...
      My Computers

  7. Steve C's Avatar
    Posts : 6,287
    Windows 10 Pro 64 bit
       #17

    HP Support Assistant once trashed my laptop. I now use the superior utility HP Image Assistant which is for HP 'commercial' PCs which includes my HP ProBook https://support.hp.com/gb-en/document/c05820785
      My Computers


  8. Posts : 38,374
    windows 10 professional version 1607 build 14393.969 64 bit
       #18

    HP image assist replaced HP softpaq download manager.

    Unfortunately there are business models that can only use image assist with older Windows versions.

    If an end user upgrades to 1903, 1909, 20H1, 20H2, etc. then the only remaining option for HP software is HP support assistant.

    https://ftp.hp.com/pub/caps-softpaq/...tformList.html

    For example:

    Code:
    HP Image Assistant Supported Platforms
    HP ZBook 17 Mobile Workstation
    
    Win10 64
    ✓ v1607 (Updated: 2021-01-29) *
    ✓ v1703 (Updated: 2021-03-21) *
    ✓ v1709 (Updated: 2021-03-20) *
    ✓ v1803 (Updated: 2021-03-15) *
    ✓ v1809 (Updated: 2021-03-21) *

    Code:
    HP ProBook 11 EE G1 Notebook PC
    ✓ v1607 (Updated: 2021-02-24) *
    ✓ v1703 (Updated: 2021-03-13) *
    ✓ v1709 (Updated: 2021-03-22) *
    ✓ v1803 (Updated: 2021-03-21) *
    ✓ v1809 (Updated: 2021-03-22) *
    ✓ v1903 (Updated: 2021-03-22) *

    Code:
    HP ProBook 450 G0 Notebook PC
    ✓ v1607 (Updated: 2021-02-06) *
    ✓ v1703 (Updated: 2021-02-06) *
    ✓ v1709 (Updated: 2021-02-06) *
    ✓ v1803 (Updated: 2021-02-07) *

    Code:
    HP ProBook 450 G2 Notebook PC
    ✓ v1607 (Updated: 2021-03-12) *
    ✓ v1703 (Updated: 2021-03-20) *
    ✓ v1709 (Updated: 2021-03-20) *
    ✓ v1803 (Updated: 2021-03-22) *
    ✓ v1809 (Updated: 2021-03-22) *
    ✓ v1903 (Updated: 2021-03-22) *
      My Computer

  9. cgrim1985's Avatar
    Posts : 59
    Windows 10 Pro 64 Bit
    Thread Starter
       #19

    Lance1 said:
    Refresh as in System Restore Or a Clean Install? At some point you'll find yourself at this impasse. This is the Way...
    Clean install and I was able to install HP support assistant.
      My Computer


 
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