Lastpass fingerprint login has been broken now for 3 months

LASTPASS FINGERPRINT LOGIN HAS BEEN BROKEN NOW FOR 3 MONTHS IN CHROME AND FIREFOX AND THEY DON'T SEEM TO HAVE A CLUE ABOUT HOW TO FIX IT.

I have been a very happy LastPass user for some time. I subscribe to the Premium service because I want the fingerprint login capability. (My vault key is 64 bytes long!) So, it's been very frustrating and annoying that this feature has been broken since December 2020 in their Chrome and Firefox extensions in Windows 10. I have communicated many times to tech support and they just give me boilerplate responses or a workaround that doesn't work.

For Firefox, you can rollback to version 4.58.0.4 (available directly from Mozilla) and it will work again. I presume an earlier version of the Chrome extension would work as well, except the only place that seems to have it is crx4chrome.com . But obviously, I'm not going to get this kind of thing from a 3rd party source.

This failure of LastPass should concern people more than their current change in policy to require Premium for syncing across devices, etc. (Frankly, I think that's entirely appropriate for them or any other similar product to do.) It really questions the caliber of their development team that they can't make a previously working feature work again when the problem is entirely in their own code. And that's a big worry with a security product as critically important as this.

[Using Windows 10 Pro Version 1709 build 16299.1029]

Jacee said:

Have you read this discussion? Solved: Fingerprint doesn't work with LastPass in Chrome - LogMeIn Community

Yes and I was given the workaround mentioned in that thread by LastPass technical support, but it doesn't work. And it's not available for Firefox either. I use both browsers.

Jacee said:

I can understand your frustration.... maybe have a look at (free) Bitwarden? https://bitwarden.com/

It may come to that!

After using LastPass for several years with good success I switched to BitWarden 2 days after LastPass announced their free version would no longer synch between desktop and phone. I'm glad I did - the switch was easy to do: export from LastPass and import into BitWarden. That's about it. No problems since switching.