Snip and Sketch Crashing

jweigel · 24 Feb 2021

Ever since I replace my trusty old Dell Workstation with a new HP Z4 Workstation ...both running Insider Beta Builds...the Snip and Sketch tool locks up and/or crashes. I have searched and tried everything. I have been using Greenshot as an alternative but it is not as fast and useful as the Snip and Sketch.

I did some more digging and found the application log and this is what displays each time I try to use Snip and Sketch

Faulting application name: ScreenClippingHost.exe, version: 321.2906.0.0, time stamp: 0x6014372dFaulting module name: twinapi.appcore.dll, version: 10.0.21318.1000, time stamp: 0xe2f237afException code: 0xc000027bFault offset: 0x00000000000e809aFaulting process id: 0x4260Faulting application start time: 0x01d70ac0539bb28cFaulting application path: C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\ScreenClippingHost.exeFaulting module path: C:\Windows\System32\twinapi.appcore.dllReport Id: 75b7f9de-9a48-440a-95ea-96fc98ea6ec5Faulting package full name: MicrosoftWindows.Client.CBS_321.2906.0.3_x64__cw5n1h2txyewyFaulting package-relative application ID: ScreenClipping

I have ran a SFC /Scannow
Repair and reset Snip and Sketch App
All caught up on Video drivers and Windows Builds/Updates.

Win10EnterpriseInsider 21318.rs...210216-1530

Would love to figure this out.

Thanks for any help.

jjw
ND

Paul Black · 25 Feb 2021

Hello @jweigel,

jweigel said:

Ever since I replace my trusty old Dell Workstation with a new HP Z4 Workstation ...both running Insider Beta Builds...the Snip and Sketch tool locks up and/or crashes. I have searched and tried everything. I have been using Greenshot as an alternative but it is not as fast and useful as the Snip and Sketch.

I have ran a SFC /Scannow
Repair and reset Snip and Sketch App
All caught up on Video drivers and Windows Builds/Updates.

As a start, please perform the following . . .

RestoreHealth

[1] Press the Win + X keys together > Command Prompt (Admin).
[2] Highlight the command below.

IMPORTANT:

DISM will initially try and Repair ANY Corrupted or Missing files using the Component Store.
If this is NOT possible, DISM will use Windows Update. Therefore, Internet access is required.
If you are NOT connected to the Internet, you will receive a Error: 0x800f081f.

[3] Press the Ctrl + C keys together.
[4] Right-click inside the Administrator: Command Prompt Window > Paste.
[5] Press Enter.

Code:


Dism /Online /Cleanup-Image /RestoreHealth

When the above has finished processing . . .

[6] Right-click on the title bar of the Administrator: Command Prompt Window > Edit > Select All.
[7] Right-click on the title bar of the Administrator: Command Prompt Window again > Edit > Copy.

Paste the results into your post using the [CODE] tags . . .

[8] In your post, click the Hashtag icon #.
[9] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

In your post it will look like this . . .

Code:


<<< Results here >>>

I hope this helps.

jweigel · 25 Feb 2021

Had to kill some group policies for this to run....

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealthDeployment Image Servicing and Management toolVersion: 10.0.21318.1000Image Version: 10.0.21318.1000[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32>

I tried Snip and Sketch again after running this and same lock up again.

jjw