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#1
Bluestacks crash at the fault of system file kernelbase.dll
I installed the most recent version of Bluestacks and it will not run at all on my HP Envy 17 j177nr with an 8 core processor, 16 GB ram and a Nvidia 840M graphics running Windows 10. Which is sufficient enough to run Bluestacks
No matter how many times I try to open Bluestacks, it simply just does not run. If I try to uninstall Bluestacks, the uninstaller does not run either.
Upon further investigation, I opened the Windows task manager and noticed that when I try to run Bluestacks, it opens as a process and immediately closes two seconds later. No Bluestacks window, no nothing. It just opens as a process and immediately closes.
The same goes for the uninstaller. It opens as a process and immediately closes.
Older versions of Bluestacks run just fine because I have ran them before. It is just the latest version that does not run.
Restarting the PC did not fix the issue and I cannot uninstall/reinstall because nothing related to Bluestacks will run including the installer and uninstaller
Event viewer blames kernelbase.dll, which is a system file
Google has a number of results for Bluestacks crash on Windows 10 but ALL of them pertain to systems that have been upgraded to Windows 10 from Windows 7 which is not the case here. My system is a clean install of Windows 10 from scratch. Also none of the results pertain to kernelbase.dll even when I forced Google to include kernelbase.dll and Bluestacks by pouting quotes around "kernelbase.dll" and "bluestacks".
Code:Faulting application name: Bluestacks.exe, version: 4.260.0.1032, time stamp: 0x5ffecc3b Faulting module name: KERNELBASE.dll, version: 10.0.19041.662, time stamp: 0xec58f015 Exception code: 0xe0434352 Fault offset: 0x000000000002d759 Faulting process id: 0x1188 Faulting application start time: 0x01d6f512afb26189 Faulting application path: C:\Program Files\BlueStacks\Bluestacks.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 43213e7a-dc0d-49f4-bb0c-ba500ea2ebd3 Faulting package full name: Faulting package-relative application ID:How can I remedy this so Bluestacks will run.Code:Fault bucket 1891000883109926633, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Bluestacks.exe P2: 4.260.0.1032 P3: 5ffecc3b P4: KERNELBASE.dll P5: 10.0.19041.662 P6: ec58f015 P7: e0434352 P8: 000000000002d759 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER50E1.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5150.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5160.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER515E.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER516F.tmp.txt These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Bluestacks.exe_f81b920f7dfcdb43fdd7c272a2663712cf76a21_0d89bc1c_25487535-940d-441a-a40b-ff5d7b96ddc3 Analysis symbol: Rechecking for solution: 0 Report Id: 43213e7a-dc0d-49f4-bb0c-ba500ea2ebd3 Report Status: 268435456 Hashed bucket: 8ca359709c7cd2d61a3e2f48c3b796e9 Cab Guid: 0