Adobe Acrobat disappears


  1. Posts : 12
    Win10 v19041.685
       #1

    Adobe Acrobat disappears


    A few months ago I bought a new WIN 10 computer and went to install many of my older excellent apps including Adobe Acrobat XI Pro.
    It installed fine, added the license key. It worked on my Win7 computer for years without issue.

    Problem is whenever I run the program on my new computer to open or edit a file it disappears from memory after about 20 seconds.

    When I go to edit my resume, Acrobat opens, shows the document where I can begin typing, and then disappears. Adobe Reader is my default app for selected .pdfs. I tried converting pdfs to Word but the formatting with graphics involved is terrible.

    ty
      My Computer


  2. Posts : 43,014
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    It is an older program, replaced after 2016 it seems. This note on compatibility may be of interest:
    Windows 10 Compatability Adobe Acrobat XI Pro - Adobe Support Community - 9226459

    You might also learn a little more were you to consult the Reliability History, assuming there's a relevant crash reported there.
      My Computers


  3. Posts : 5,899
    Win 11 Pro (x64) 22H2
       #3

    As a former user of Adobe Acrobat XI Pro (now using Acrobat 2017), though it is an older program it should still work and not "disappear".

    I'll install it on my backup PC to see if there are any issues with the latest version of Windows 10 and post back.

    Also be aware that Adobe "Reader" is the free limited version, whereas Adobe "Acrobat" is the paid full version. Different programs. I mention that because you mention both Adobe Reader and Adobe Acrobat XI Pro. If you have Acrobat you don’t need the reader.
      My Computers


  4. Posts : 12
    Win10 v19041.685
    Thread Starter
       #4

    Thank you sygnus21.

    The link provided by dalchina lead me to a wonderful path. Though the url had some outdated information I was able to contact their customer service who provided more help than when I asked 6 months ago. Apparently Adobe created an .msi file to fix this very program.

    Thank you both very much for your kind assistance.

    Phil
      My Computer


  5. Posts : 43,014
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #5

    sounds good news.
      My Computers


  6. Posts : 5,899
    Win 11 Pro (x64) 22H2
       #6

    Philr said:
    Thank you sygnus21.
    Good. BTW Adobe Acrobat XI Pro does work under the latest version of Windows 10 without issue. And I installed the software from the original disk using the .exe without issue.

    Good luck.
    Last edited by sygnus21; 17 Dec 2020 at 14:51.
      My Computers


  7. Posts : 706
    W10
       #7

    I still run Acrobat 10 Pro (in compatibility mode) without issues on W10 64bits 20H2.
      My Computer


 

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