Windows 10: Disk drive does not read any DVD's anymore. (Not a hardware problem)

  1.    17 Aug 2015 #1

    Disk drive does not read any DVD's anymore. (Not a hardware problem)


    Since I upgraded to windows10 I am unable to watch movies from a DVD. I can read other kinds of disks just fine, just not movies. For instance, I wanted to watch the sixth Harry Potter movie. So I enter my DVD but my laptop just says there is no disk entered. I thought there was something wrong with my DVD at first. But it works fine in all other devices I have at home. So then I thought the problem must be my disk drive. But then I inserted the bonus DVD of the movie, and this one worked fine. WHAT? How is this even possible, both are DVD's, just the bonus disk doesn't have a movie on it. I tried this with all the harry potter movies we have at home and the same occurred each time, the movie DVD does not work but the bonus DVD (with behind the scenes and whatever) works fine. I have searched all over the internet and haven't found a solution. The only thing I find is people of which their Disk Drive isn't found anymore. But this is not my problem.

    Hopefully someone can help me, my knowledge of computers is pretty limited.

    Thank you in advance :) ,

    P.S.: It's a laptop, the details can be found on my profile I believe. And I wasn't really sure in which thread I should post this. As it isn't really a hardware problem, I don't think it's a driver problem (my pc says drivers are up to date) so I assumed it must be a software problem.
      My ComputerSystem Spec

  2.    17 Aug 2015 #2

    W10 does not come with a DVD player. Try this free software, thousands of people are using it.
      My ComputerSystem Spec

  3.    17 Aug 2015 #3

    I have VLC on my laptop. But I can't play anything with it because my pc thinks there is no disk inserted. So there is nothing to be played. I can hear the disk turning for like 2 seconds, then it stops, and then again 2seconds, and then it stops again. (And I insert all the movie dvd's in my dekstop (windows 7) and they all worked. So the problem must be caused by windows 10.)
      My ComputerSystem Spec

  4.    17 Aug 2015 #4

    You may want to reinstall VLC. I can play all DVD's in all my W10 computers.

    Also a complete power down and restart sometimes works for a lot of problems.
      My ComputerSystem Spec

  5.    17 Aug 2015 #5

    Both did nothing.
      My ComputerSystem Spec

  6.    17 Aug 2015 #6

    Have you talked to Toshiba ?
      My ComputerSystem Spec

  7.    17 Aug 2015 #7

    No, but I've met one other guy online who has the exact same problem, and he's using an HP laptop. So it would surprise me if the problem was related to my laptop being a Toshiba.
      My ComputerSystem Spec

  8.    17 Aug 2015 #8

    Sorry I couldn't be of more help.

    Good luck.
      My ComputerSystem Spec

  9.    17 Aug 2015 #9

    No problem, I appreciate your input .
      My ComputerSystem Spec


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