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  1.    14 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 31
    windows 10 Pro 64bit

    Mail & Calendar app crashes on opening


    Hi all.

    After last update, my win10 will not open my mail & calendar app.
    Whenever I open the app, it starts up, loads the mail, and then shuts down again.

    I am getting this from my event viewer:
    Faulting application name: HxMail.exe, version: 16.0.6106.4200, time stamp: 0x55c35c2b
    Faulting module name: wlibim.dll, version: 16.0.6106.4200, time stamp: 0x55c35d0c
    Exception code: 0xc0000005
    Fault offset: 0x0000000000300440
    Faulting process id: 0xfb0
    Faulting application start time: 0x01d0d69e5daf48da
    Faulting application path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6106.42001.0_x64__8wekyb3d8bbwe\HxMail.exe
    Faulting module path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6106.42001.0_x64__8wekyb3d8bbwe\wlibim.dll
    Report Id: 0cd88223-3864-482a-8fb5-a559072eff3b
    Faulting package full name: microsoft.windowscommunicationsapps_17.6106.42001.0_x64__8wekyb3d8bbwe
    Faulting package-relative application ID: microsoft.windowslive.mail

    Any suggestions?
      My ComputerSystem Spec
  2.    14 Aug 2015 #2
    Join Date : Aug 2015
    Highland Village, TX
    Posts : 43
    Windows 10 Pro x64

    Here are some suggestions I found for you.

    Linky
      My ComputerSystem Spec
  3.    14 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 31
    windows 10 Pro 64bit
    Thread Starter

    I tried that... Doesn't work..
    Tried both as local accout, MS account. Did reboot in between.
      My ComputerSystem Spec
  4.    14 Aug 2015 #4
    Join Date : Feb 2015
    Bamberg Germany
    Posts : 17,039
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu

    Try turning location off for both(only those two) in the settings app.

    Click image for larger version. 

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    Last edited by Cliff S; 17 Aug 2015 at 16:53.
      My ComputersSystem Spec
  5.    14 Aug 2015 #5
    Join Date : Aug 2015
    Posts : 31
    windows 10 Pro 64bit
    Thread Starter

    Turning off location didn't work either
      My ComputerSystem Spec
  6.    14 Aug 2015 #6
    Join Date : Feb 2015
    Bamberg Germany
    Posts : 17,039
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu

    Have you already tried typing wsreset in the run dialog o reset the Store and Universal Apps?

    If that hasn't/doesn't work(ed):

    Try this tutorial: Store - Re-register in Windows 10

    And this one too: Apps - Re-register in Windows 8 and 10

    Note: You will have to go into settings app and check settings like Privacy>Location and your app settings too after re-registering.
      My ComputersSystem Spec
  7.    14 Aug 2015 #7
    Join Date : Aug 2015
    Posts : 31
    windows 10 Pro 64bit
    Thread Starter

    Nope... Still nothing
      My ComputerSystem Spec
  8.    14 Aug 2015 #8
    Join Date : Feb 2015
    Bamberg Germany
    Posts : 17,039
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu

    Have you tried running Disk cleanup as admin and cleaning up windows update(reboot needed)?

    Then you can try fixing the files by copy & pasting in an Admin
    Command Prompt:

    Dism.exe /online /Cleanup-Image /StartComponentCleanup&sfc/scannow&Dism /Online /Cleanup-Image /RestoreHealth&sfc/scannow&pause

    And let it run through then
    reboot and run it again to check if it cleaned everything. It
    may take a while depending on your hardware(HDD or SSD), and it may
    appear to freeze at 20% on the third part, just be patient and
    let in run out.
      My ComputersSystem Spec
  9.    15 Aug 2015 #9
    Join Date : Aug 2015
    Posts : 31
    windows 10 Pro 64bit
    Thread Starter

    Deployment Image Servicing and Management tool
    Version: 10.0.10240.16384


    Image Version: 10.0.10240.16384


    [==========================100.0%==========================]
    The operation completed successfully.


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.


    Deployment Image Servicing and Management tool
    Version: 10.0.10240.16384


    Image Version: 10.0.10240.16384


    [==========================100.0%==========================]


    Error: 0x800f081f


    The source files could not be found.
    Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.


    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.
    Press any key to continue . . .
      My ComputerSystem Spec
  10.    17 Aug 2015 #10
    Join Date : Aug 2015
    Posts : 31
    windows 10 Pro 64bit
    Thread Starter

    Bump for solutions...
    I have now tried to reset my windows, but that wouldn't work "Could not reset your PC".
    So I am still having issues with my mail app.
    It is only the mail app, and not people or calendar that is crashing on startup.
      My ComputerSystem Spec

 
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